Taiwan has so far achieved one of the best responses to COVID-19, keeping case numbers and mortality rates exceptionally low compared to comparable nations, including Australia. New analysis by RMIT researcher and PhD candidate Kelsie Nabben suggests a radical approach to digital democracy may be an important factor. Taiwan’s unlikely

A new approach to contact centres which utilises “natural language understanding” is forcing a rethink of traditional contact centre analytics, according to a new whitepaper from Which-50 and Genesys. Traditionally, contact centres measure the number and duration of calls as a key metric, with an eye to getting more customers’

Artificial intelligence touches some form of our life every day. Not only does it change the way we see and interact with brands, it also improves the way we manage brands. Efficiency, accuracy, and automation are currently the key advantages of working with AI technologies so it is imperative for