Simplesat

(4.8/5)

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All apps in Online Survey

Info Table

Tier

Discount, Free Plan (Freemium), Free Trial, Paid Plan, Per-User Pricing, Tiered Pricing, Usage-Based Pricing

Affiliate Program

White Label

Yes [view all]

API

Yes [view all]

Pricing From

$109

Support

Yes

support@simplesat.io

Social Media Platforms

Description

Simplesat is a fun and easy customer feedback tool that simplifies collecting CSAT and NPS surveys directly in tools like Zendesk, HubSpot, Salesforce, and Freshdesk. Its customizable, brand-aligned surveys boost response rates while centralizing feedback for quick analysis and action. Ideal for teams seeking effortless customer insights and satisfaction tracking.

Founded in	2016
Location	🇺🇸 United States
Founders	Cory Brown

Features

Plans

No free plan available for this product.

Standard

$109 per month billed annually $119 billed monthly

◈5 account users

◈(unlimited team members!)

◈1k monthly responses

◈Unlimited surveys

◈Unlimited support agents

Pro

$229 per month billed annually $249 billed monthly

◈15 account users

◈(unlimited team members!)

◈3k monthly responses

◈Everything in Standard plus:

◈Multi-brand support

◈Custom CSS

Elite

$459 per month billed annually $499 billed monthly

◈30 account users

◈(unlimited team members!)

◈7k monthly responses

◈Everything in Pro plus:

◈Custom email templates

Enterprise

Contact sales for pricing

◈Everything in Elite plus:

◈Usage based pricing

◈Directory Sync

◈Design and code support

◈Dedicated CSM

◈Enterprise SSO

Refund Policy

Simplesat processes refunds per its fair policy, no prorating on downgrades

Ratings

g2(4.8/5)

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capterra(4.8/5)

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Ai Opinion

✦

AI Rating(4.8/5)

Users love Simplesat for its user-friendly interface, easy setup and integration with tools like Zendesk and websites, real-time feedback capabilities, and actionable customer insights that help improve support. Some note it has potential but may lack advanced features for certain needs.

Expert Opinion

✎

Expert Rating(4.8/5)

I recently tested Simplesat, a customer feedback tool focused on easy CSAT and NPS surveys. Here is my detailed review based on practical usage and research:
Overall Rating: 4.8/5 Ease of Use: 5/5 Features: 4.7/5 Integration: 4.8/5 Support: 5/5
Simplesat hooked me right away with its fun, customizable surveys that blend perfectly with my Zendesk workflow. Setup took minutes, and embedding them in tickets felt seamless. Response rates jumped because the card-style questions are engaging, not boring.
The real-time dashboard and Slack alerts kept my team in the loop instantly. I loved the conditional logic for smarter follow-ups and PDF exports for client reports. Multilingual support helped with global customers too. Integrations with HubSpot and Teams are solid, and the public API lets me pull data easily. My only nitpick is wishing for more advanced AI sentiment analysis out of the box.
In summary, Simplesat turns feedback into actionable insights effortlessly. For support teams, it's a game-changer. Highly recommend!