Info Table
TierDiscount, Free Plan (Freemium), Free Trial, Paid Plan, Tiered Pricing
Affiliate ProgramYes [view all]
White LabelYes [view all]
APIYes [view all]
SupportYes
Social Media Platforms     

Description

Heap Analytics is a digital product analytics platform that automatically captures every user interaction across web and mobile, eliminating manual event tracking and missed data. With complete data captureAI-powered insightssession replay, and rich integrations, Heap Analytics helps teams optimize funnels, increase conversion, and improve customer retention with fast, trustworthy, and actionable behavioral insights.

Founded in2013
Location🇺🇸 United States
Founders Matin Movassate

Plans

Free
Free
Find product-market fit
Access to:
• Core analytics charts
• Unlimited enrichment sources
• Guides integrations
• 6 months data history
• SSO
Up to 10k monthly sessions
Growth
Contact Sales
Scale your start-up
All features in Free, plus:
• Sense Contentsquare’s AI: AI Powered Assistant
• Unlimited users & reports
• Chart customization
• CSV exports
• 12 months data history
• Email support
Sign up and install the free snippet to get an estimate!
Pro
Contact Sales
Supercharge your analytics
All features in Growth, plus:
• Sense Contentsquare’s AI: AI Powered Assistant
• Account analytics
• Engagement matrix
• Report alerts
• Session Replay as add-on
• Standard support
Custom Session Pricing
Premier
Contact Sales
Enable teams in large orgs
All features in Pro, plus:
• Sense Contentsquare’s AI: AI Powered Assistant
• Data warehouse integration
• Behavioral targeting
• Session Replay as add-on
• Unlimited projects
• Advanced user permissions
• Dedicated CSM
• Standard support
• Region specific storage
Custom Session Pricing
Refund Policy

Heap Analytics refunds prepaid but unused fees if you terminate per their agreement terms (e.g., warranty failure or proper notice). No general trial refunds or no-questions-asked policy stated publicly.

Ratings

Ai Opinion

AI Rating(4.3/5)

Users love Heap's automatic data capture, powerful analytics features like session replays and funnel analysis, and ease of setup without manual tagging, which provide deep user behavior insights. However, they dislike the steep learning curve, high pricing starting at $3,600 per year, performance issues with large datasets, and inconsistent support.

Expert Opinion

Expert Rating(4.5/5)

I recently tested Heap Analytics, a product analytics tool that shines with automatic event tracking. Here is my detailed review based on practical usage and research: Heap Analytics impressed me right away by capturing every user click, tap, and interaction without manual tagging. I installed it on a test web app, and within minutes, I had full session replays and funnel insights flowing in real-time. No more guessing user behavior; it just works across web and mobile. The AI-powered analysis stood out during my week-long trial. It auto-suggests drop-off fixes and trends I would have missed, saving hours of setup. The dashboard feels intuitive, with clean visualizations for retention and cohorts. Integrations with tools like Slack kept my team looped in effortlessly. For growing teams, features like custom charts and data export are solid. Pricing starts free but scales with usage, which fits startups well. My one gripe: the free tier limits data volume, pushing upgrades sooner than expected.

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