Zoho Desk

Zoho Desk is a versatile help desk software that enhances customer service through omnichannel support, AI-driven analytics, and seamless integration with over 200 apps. It empowers agents with contextual tools and supports businesses of all sizes in delivering efficient, personalized customer experiences.

Founded in	1996
Location	🇮🇳 India
Founders	Sridhar Vembu

Features

Plans

No free plan available for this product.

Standard

$14 /user/month billed annually

◈Email Channel

◈Help Center

◈Feedback Widget

◈Advanced Web Forms

◈Social Media (Facebook & Twitter)

◈Instant Messaging (WhatsApp,

◈Telegram, WeChat & Line)

◈Live chat (Business Messaging)

Professional

$23 /user/month billed annually

◈Email Channel

◈Help Center

◈Feedback Widget

◈Advanced Web Forms

◈Social Media (Facebook & Twitter)

◈Instant Messaging (WhatsApp,

◈Telegram, WeChat & Line)

◈Live chat (Business Messaging)

◈Telephony

Enterprise

$40 /user/month billed annually

◈Email Channel

◈Help Center

◈Feedback Widget

◈Advanced Web Forms

◈Social Media (Facebook & Twitter)

◈Instant Messaging (WhatsApp,

◈Telegram, WeChat & Line)

◈Live chat (Business Messaging)

◈Telephony

◈Guided Conversations

Refund Policy

Zoho offers a full refund for purchases if you are not satisfied, and will downgrade your account to the free plan for that service.

Ratings

g2(4.4/5)

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capterra(4.5/5)

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producthunt(4.6/5)

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Ai Opinion

✦

AI Rating(2.5/5)

Based on reviews from various sources, www.zoho.com earns a 2.5/5 stars rating.

What users like: Customizable online databases, reliable and responsive on PC and smartphone, excellent range of security features, customizable tools, great value for money, low-code and intuitive environment, user-friendly interface, helpful support team, versatile CRM tools, effective database management, customizable email policies, malware detection capabilities, end-to-end encryption, two-factor authentication, single sign-on, and automatic unusual activity reports.

What users don't like: Poor customer support, long wait times for responses, non-existent or delayed email responses, frustrating troubleshooting experiences, complicated interface for amateur users, slowdowns in the CRM system, high cost compared to other alternatives, and language barriers in customer service.

Conclusion: While Zoho offers a range of useful tools and features, its customer support and user experience can be significantly improved.

Sources:

sitejabber.com

zoho.com

trustradius.com

Expert Opinion

✎

Expert Rating(4.35/5)

I recently tested Zoho Desk, a comprehensive customer service help desk software that has gained significant recognition in the industry. Here is my detailed review

Zoho Desk excels with its intuitive interface and robust features, making it an ideal choice for businesses of all sizes. The platform offers a range of tools designed to enhance customer service efficiency, including ticket management, automation, and analytics. One of the standout features is its AI-powered assistant, Zia, which helps streamline operations by providing intelligent suggestions and automating routine tasks. This integration of AI not only boosts productivity but also enhances the overall user experience.

The platform is highly customizable, allowing businesses to tailor their help desk according to specific needs. With over 200 integrations available, Zoho Desk seamlessly connects with various third-party applications, ensuring a smooth workflow across different platforms. Additionally, the mobile app provides flexibility for agents to manage tickets on the go, which is particularly beneficial for teams that require constant mobility.

One of Zoho Desk's key strengths is its affordability. It offers a competitive pricing model without hidden costs or forced contracts, making it accessible to startups and small businesses. The implementation process is notably faster compared to other customer service software, supported by dedicated training programs that ensure a shallow learning curve for new users. However, while Zoho Desk is packed with features, some users may find the initial setup and customization options overwhelming due to the sheer volume of capabilities offered. Despite this, the platform's extensive documentation and support resources help mitigate these challenges effectively.

In conclusion, Zoho Desk is a powerful and versatile customer service solution that caters to diverse business needs. Its combination of advanced features, affordability, and ease of use makes it a valuable asset for any organization looking to enhance their customer support operations.