Australian neobank Xinja will use Box to deliver bank statements and account data as a means of enhancing customer interactions via its mobile application.
Xinja’s financial lending team will also use Box as a way of managing documents with customers.
According to Greg Steel, chief information officer at Xinja, “We’re offering a new way to bank, a true alternative to Australia’s big four banks. Having happy customers goes a long way to helping us break the high-cost, high-profit model of Australian banking.”
He said the platform helped the bank to create an elegant and responsive experience for our clients.
The move is in keeping with one of the neobank’s golden rules – ‘everything is in the cloud’, claiming Box will provide customers with easy access to and management of critical documents.
“As one of Australia’s leading neobanks, Xinja has set the bar for adopting modern technologies that drive its business to the benefit of customers,” said Scott Leader, Regional Vice-President at Box ANZ. “With Box, they are providing clients with better access to information, and ultimately driving a better banking experience. ”
Leader described Xinja is an example of a truly digital enterprise, adding, “We are excited to work with such an innovative company to accelerate its use of technology.”
Xinja says it will use Box to;
- Simplify document management;
- Improve the customer experience by serving up content like bank statements, loan application forms, and customer data in a faster, more accessible way; and
- Provide robust security via Box KeySafe, Box’s encryption key management solution; Box Zones, which enables data to be stored locally within Australia; and Box Governance, to ensure the highest compliance and regulation requirements are exceeded.
Box said that with the announcement, Xinja joins a growing list of Box for Financial Services customers, which includes some of the largest and most security-conscious banks, insurance companies, and investment and advisory firms in the world.
Beyond the finance industry Box also has a significant presence in companies such as Australia’s REA Group, GE, Schneider Electric, and Procter & Gamble.