Woolworths today announced it is partnering with Uber to deliver groceries as part of its response to the surge in demand for home deliveries during the COVID-19 crisis.
Drivers for the ride hailing giant will pick up and deliver orders packed by the supermarket as part of a trial that begins today at three Townsville Woolworths. The program will expand to more cities in “the coming weeks”.
Orders need to be placed on the Woolworths website or app and are capped at 40 items. According to the supermarket, orders will be delivered the next day by Uber drivers.
Woolworths has seen unprecedented demand for its delivery and click and collect services as consumers enact social distancing measures. Unable to keep up, Woolworths temporarily suspended some delivery services to focus on priority assistance customers, including the elderly, people with a disability and those with compromised immunity who are required to self isolate.
Last week, after doubling its online capacity from March levels, Woolworths was able to resume its delivery and pick up services for all customers.
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“The demand for our home delivery service has grown at an unprecedented rate across Australia in recent months,” said Woolworths director of E-Commerce, Annette Karantoni.
“As the COVID-19 situation continues to evolve, it’s vital we keep scaling our delivery capacity to meet the essential needs of our communities.
“We see partnerships as an integral part of this effort, and are delighted to team up with Uber to bring the convenience of grocery delivery to even more Australians.”
Uber general manager for Australia and New Zealand, Dom Taylor, welcomed the partnership.
“This partnership with Woolworths will ensure Australians can continue to access the vital supplies they need, quickly and without having to leave their house.
“We look forward to using our platform to support Woolworths and the community and at the same time provide additional earning opportunities for driver partners.”