Which-50 Complaints Handling Policy

If you read something on Which-50 and wish to complain about the content of the reports, the following information, broadly based on Press Council Guidelines will help.

After a complaint is received it is reviewed by the Publisher and Editor of Which-50.

WHAT CAN BE COMPLAINED ABOUT?

Types of material

Complaints may relate to news reports, articles, editorials, letters, cartoons, images and other published material. Complaints about advertising material should be directed to the managing director of Which-50.

Please note: Which-50 is in the process of joining the Press Council and will adopt the Council’s complaints policy once membership is approved.

WHO CAN COMPLAIN?

General rule

In general, any reader may lodge a complaint about published material

“Secondary complaints” 

The reader does not need to be the subject of a story. Where a complainant is not personally identified or directly affected by the published material, the complaint may be considered as a “secondary complaint”.

WHEN CAN A COMPLAINT BE MADE?

General rule

A complaint can be made to the publisher of Which-50 at any time, however the length of time that passes from the time of publication to the submission of a complaint will be taken into consideration.

Where the complaint is lodged significantly after the publication Which-50 will consider whether;

  • there was a reasonable justification for the complainant not having previously noticed the material; or
  • the complaint involves a number of articles over a lengthy period; or
  • the complainant had spent time unsuccessfully seeking a response from the publication; or
  • there were other good grounds for delaying submission of a complaint.

HOW CAN A COMPLAINT BE MADE?

General rule

  • Complaints should be made by completing the form below. Anonymous complaints will generally not be considered.

Exception

  • If it is difficult or impossible for a complainant to make a written complaint by using the online form, they may contact the managing director.

Confidentiality

  • Complainants must indicate when making a complaint if they wish some details to be kept confidential from the editorial staff.