Westpac will launch Siri for Westpac which is an extension of its mobile banking app for iPhone’s. The service is designed to let customers make payments and check their account balance through Apple’s Siri.
Customers will be able to make payments to any payee set up in their Westpac mobile app or online banking from their Westpac transaction account linked to Siri.
Mobile banking is an area of considerable innovation with Australian banks considered world leaders. Both Westpac and rival Commbank have featured highly in research by companies like Forrester in recent years.
To authenticate payments, customers will be prompted to input their fingerprint or face ID before the money is transferred to the payee. Through Siri’s voice command, customers will also be able to check up to three Westpac account balances that are Quick Balance enabled in their mobile banking app.
Westpac says its research shows around one in two Australians (48 per cent) use a voice assistant on their smartphone, with a third of this group using it at least once a day.
According to Westpac Group Chief Executive, Consumer Bank, George Frazis “We know a growing number of Australians are using Siri to help make their lives easier and faster, from checking the weather through to setting an alarm, all with a simple voice request.”
“Now, Westpac customers will be the first in Australia to have the choice and convenience of using Siri voice technology to make a payment, and also check their account balance.”
He said Westpac has more than 2.5 million customers using mobile banking.
Siri for Westpac follows the release of the Westpac Banking Skill for Amazon’s Alexa and Westpac for Google Assistant earlier this year.
According to the bank 28 per cent of Australians identified not having their bank login details to hand as one of the biggest roadblocks to transferring money via mobile, while the biggest benefits were being able to transfer money quickly (25 per cent) and on-the-go (17 per cent).
Siri for Westpac will be one of the latest additions to Westpac’s suite of innovative mobile banking features. Also launching later this week are new updates to:
- Westpac Travel Companion – now extending from Android to iPhone users, Travel Companion offers a seamless experience by automatically displaying the most popular travel features on the home screen of the mobile banking app when travelling overseas.
- Westpac for iMessage – a new ‘You Owe Me’ feature allows customers to more easily provide a specific amount owed to them when sharing their account details via iMessage.
Siri for Westpac will be available for Westpac customers with an iPhone operating iOS11 or later, and with the latest version of the Westpac mobile banking app (v8.7).