Design thinking, financial acumen and emotional intelligence among skills in high demand in the workforce of the future, according to a new report from CommBank.

The Commonwealth Bank Jobs and Skills of the Future Report, examined how digital disruption will impact jobs over the coming decade.

The report said, “everyone from truck drivers through to CEOs will need to be receptive to robots and artificial intelligence as technology rapidly progresses.”

To set themselves apart, human employees need to develop the uniquely human capabilities such as creativity, imagination, emotional intelligence and empathy.

Authored by futurist Ross Dawson, the report details how advances in data analytics and artificial intelligence are driving the formation of new education methods, skills and capabilities.

“As a result of our desire to become more digitally connected, we will continue to experience social shifts, generating a multitude of opportunities for those who are keen to create value from these new connections.”

He said with connectivity enabling digital disruption, almost any task can be performed anywhere in the world. In order to keep ahead and find new opportunities in this time of change, it’s important that we develop the uniquely human capabilities – adaptability, creativity and relationship skills – that set us apart from machines.

Kylie Macfarlane, General Manager Corporate Responsibility, Commonwealth Bank, said, “As one of Australia’s largest employers, we’re already seeing the introduction of new skills and capabilities – there are jobs at Commonwealth Bank today that didn’t exist five years ago.”

Report highlights include:

  • Evolving education – how the classroom is set to change

Subject areas of robotics and coding are just two examples of how the education landscape is already changing to meet the demands of the future. Other changes we can expect to see are more flexible classrooms and new learning spaces as educators become more nimble; adopting a range of new methods to teach in classrooms including, writable desks, robots and AI.

  • Adapting human skills and capabilities – how demand will continue to change

As technology becomes an increasing part of everyday life, people will need to focus on the human capabilities that set us apart from machines – such as creativity, imagination, emotional intelligence and design thinking.

  • Jobs of the future – how the workplace will change

Over the next decade, technology will advance and people will learn to enhance their ability to interact with it. Emergent technology jobs will include new categories such as emotional experience experts – highly empathetic people and advanced technologies will work closely together to design and deliver services and experiences that are not just effective, but emotionally engaging.

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