Zendesk

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A true unified view of the customer is a goal many organisations are striving for. But the challenge is complex and few have gotten it totally right, according to Zendesk chief customer officer, Elisabeth Zornes. And, Zornes says, while organisations are improving their CX capabilities, customers’ expectations are continuing to

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Companies that fail to deliver quality customer service experiences could see an adverse impact to their bottom-line. That’s a key takeaway from Zendesk’s Quantifying the Business Impact of Customer Service in Australia Report 2019. The research reveals that businesses failing to address bad customer experiences may be losing loyal customers

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Companies of all sizes across industries and geographies aren’t equipped to keep up with ever increasing customer expectations, according to a new report from Zendesk. In Australia, a majority of consumers (88 per cent) view customer service as a key factor when making a purchasing decision. Equally important is price

Customer service software firm Zendesk has launched its new open standards CRM platform, Sunshine, as well as new sales and data and analytics tools. The new products mark an expansion from Zendesk’s traditional customer support solutions. Leadership Webinar: Which-50’s 2019 Outlook and Business Transformation Drivers webinar is set for November

Customer service software provider Zendesk has acquired FutureSimple, the company behind Base. Base is known for building sales force automation software. Terms of the transaction were not disclosed. Zendesk said it will invest in Base’s ongoing market growth and product development, focusing on existing customers and delivering products for smaller,

Machine learning and artificial intelligence will have a radical impact on enterprise software and the changes are already underway at a frightening pace. That’s the view of Adrian McDermott, president of products at Zendesk. He argues much of what enterprise software systems do is relatively repetitive and can be improved

Customer service software provider Zendesk has launched an integration with Discord that makes it easier for game developers and publishers to solve customer service issues directly in Discord without interrupting game time. With the launch of this integration, gamers or community moderators can now open a Zendesk support ticket directly