Which-50 Awards

The NSW Department of Education, in partnership with the Department of Customer Service has developed a new digital student enrolment service which it expects to save school administration staff 1.4 million pages of manual data entry. But what started as the digitisation of a form – removing a single pain

Reception staff at Waterman Business Centres can now onboard a new co-working tenant and configure and provision every service they need in 15 minutes – a process which typically would have required a two to three week lead time.  Previously each step in the onboarding process was completed manually, undertaken

Increasingly companies understand that their internal customers need simple, fast and easy ways of working, just like their external customers. Indeed the last few years have seen the growing recognition of employee experience as a critical success factor. That evolution helped with our choice of winner in the Best In

Frontline staff at the Commonwealth Bank of Australia have used a new platform to assist the bank’s customers more than 50 million times since it was launched.  The platform solves a problem created by the proliferation of digital channels which complicates life for customer service professionals who often don’t have

A digital overhaul of the NSW Department of Planning, Industry and Environment has digitised 70 per cent of the organisation’s workloads and reduced the time taken to process development applications for state significant projects by 50 per cent. The changes have also increased transparency and reduced complexity for end users,

An Australian company has developed mobile technology which reduces the time taken to secure finance for a second-hand vehicle from days to less than half an hour, enabling the lender to approve the loan in less time than it takes to test-drive the vehicle. By connecting vendors, brokers and lenders

Many smart city projects still feel like proofs of concept, rather than transformative projects. The 10 Gigabit Adelaide Project, by contrast, has demonstrated tangible benefits — improving the lives of citizens and businesses and generating an economic return for the city. It has also put in place the underlying connectivity

Which-50 is launching an awards program to recognise digital leaders who are driving genuine change in their business to make customer experiences simple, fast and easy Simple. Fast. Easy. These three words were selected as the theme for the awards as they encapsulate the way a user experiences a brand,