The number of instant messaging users will reach 4.3 billion in 2020, rising from 3.9 billion in 2019. This is a growth of 9 per cent year-on-year, largely driven by an increased need for remote communication during the COVID-19 crisis, according to A new study from Juniper Research. The new

Facebook Shops will roll out in Australia in the coming months, giving local businesses the ability to set up online storefronts on Facebook and Instagram.  The new commerce tool from the social media giant was announced overnight and features a new checkout, shopping tab, and shoppable live streams which will

Health insurer Bupa has added WhatsApp messaging to its customer service channels, providing consumers with an alternative to waiting on the telephone. The service means customers who are on hold will be given the option to communicate in a secure WhatsApp messaging channel with a real person and enjoy the

Facebook, the US$550 billion company, is trying to distinguish itself from the social media app that shares its name — starting with a new logo which was unveiled today.  Antonio Lucio, Facebook’s newish CMO, flagged the move earlier this year during a session at Advertising Week in Sydney, where the

Facebook has apologised to marketers who were unable to access its ad interfaces, including Ads Manager and the Marketing API, yesterday during an outage which impacted the social media giant’s platforms globally. Facebook, Instagram and Whatsapp all experienced partial outages for more than 12 hours, in what is thought to

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Facebook CEO Mark Zuckerberg plans to unify Facebook, WhatsApp and Instagram under one platform to have more control over the various companies.   The New York Times reports four Facebook employees have confirmed Zuckerberg is planning to keep the apps separate but their “underlying technical structure” will be unified. This

File, data, transparency

Amazon, Whatsapp and the big US telcos have work to do when it comes to protecting their users’ data from governments, according to a new report from The Electronic Frontier Foundation. The 7th annual ‘Who has your back’ report analyses the policies and advocacy positions of major technology companies when

Consumer migration from operator voice and text services to OTT (Over the Top) messaging services and social media will cost network operators nearly $104 billion this year, equivalent to 12 per cent of their service revenues, according to Juniper Research. The new study called Mobile Operator Business Models: Challenges, Opportunities

The ink was barely dry on Mark Zuckerberg’s next Big Adventure – the $US16 billion purchase of WhatsApp ($19B if you include the earn out) – when the WhatsApp app decided to go belly up for three hours. Seriously, you can’t make this stuff up. What would have been an

Facebook just spent a giant chunk of its treasure acquiring mobile messaging app WhatsApp. The price tab – $16 billion. But with that cheque CEO Mark Zuckerberg acquires a service who’s messaging volume is approaching the entire global telecom SMS volume. A statement accompanying the deal said, “Facebook today announced