utilities

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Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution of energy with good capacity planning, minimal outages and happy customers. Then it all changed. Climate change happened. Infrastructure got older. Governments and industry bodies

Blockchain technology could create a paradigm shift in the power industry, helping companies move away from traditional business models with complex operating structures. That’s the opinion from GlobalData, whose analysts argue blockchain has the potential to address the key challenges facing electric utilities: high operating costs, aging grids, security, regulatory

South East Water is currently undergoing a transformation aimed at reducing the cost of water bills and providing increased value to customers by better managing its $4 billion of infrastructure and assets. Lucia Cade, Chair of South East Water’s Board, says the organisation’s approach to R&D, technology and transformation has

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While the utilities sector is undergoing digital transformation companies are still facing a number of hurdles, the prominent is a weak digital strategy. In a survey commission by OpenText, Australian executives were asked what they saw see as the key impediments to digital transformation in the utilities sector. Over 30

Origin Energy understands its industry is being disrupted. In response the energy company has developed a strategy to ensure its survival as utilities transition from a commodity-driven model to a service-driven one. Origin has created a Future Energy and Business Development division. Tasked with navigating the company through an uncertain

The Australian utilities sector is facing a wave of disruption, and local executives believe it will hit sooner rather than later. A clear majority of executives who participated in a survey commissioned by OpenText believe most of the disruption to occur in the next five years. A third said they

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Smart metres and IoT have the potential to optimise performance and maintenance of the billions of dollars worth of infrastructure in Australian utilities. But each new device creates a potential access point to systems that are not designed with cyber security in mind and, in some cases, are already exposed.

Buying energy is a currently a poor experience. When a householder wants to shop around for energy, they have two options. Firstly, they can use one of the comparison sites or they can run their own comparisons against a selection of retailers in the market. The first should be a

For utilities companies, digital transformation means finding ways to improve operational efficiencies while driving innovation to deliver a better customer experience. Three years ago Gartner predicted that 80 per cent of processes and products will be reinvented, digitised or eliminated by 2020.  It feels like we’re well on the way

At a time of rapid global disruption across all industries, Australia’s utilities sector faces quite a specific risk. It needs to avoid falling victim to “the telco trap”. Around the world telecommunications companies invested billions in the hard, physical infrastructure required to deliver services. Then they watched as new global technology