utilities sector

meters utilities electricity utility power

Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution of energy with good capacity planning, minimal outages and happy customers. Then it all changed. Climate change happened. Infrastructure got older. Governments and industry bodies

The Australia utilities sector is focused on enhancing the experiences of customers while also improving the efficient and effective utilisation of their infrastructure assets, according to a  survey of local leaders. Customer services was identified as the business function most likely to be radically transformed in the near term with