Close to 90 per cent of organisations have a chief experience officer (CXO) or a chief customer officer (CCO) according to a new Gartner survey.  The survey, 2019 Customer Experience Management Survey, showed in 2017 more than 35 per cent of organisations lacked a CXO or CCO and in 2019

Australian businesses are paying more to attract key IT talent. For seven out of every 10 new hires, IT employers have had to increase the salary amount originally offered to secure their favoured candidate, according to a new study.   The results come from the 2019 Robert Half Salary Guide

Australia’s retail sector is feeling the pressure – from both traditional and emerging competitors and from customers with ever-growing expectations and low tolerance for poor service. Adapting to a new normal the sector is applying technologies and new ways of working to deliver better in-store and online experiences, to drive

The end of the year is fast approaching which means it’s time to take a look back on the year that was and publish a list or two*. In the coming weeks we will be sharing some of our favourite stories of the year but first Which-50 wants to know

More than eight out 10 consumers say digital tools and services aren’t living up to their expectations, according to Gartner. The research firm argues the challenge is present across industries and has been exasperated by digital leaders. The analysts conducted an in-depth survey of more than 4,0000 consumers in the

Two thirds of the Australian police expect they will need new digital skills to be effective in their roles over the next five years. A new survey released by Accenture found 54 per cent of those questioned are willing to learn new digital skills if they receive the necessary training

online shopping mobile shopping ecommerce

A new mobile commerce study by PayPal shows more Aussies are using their mobiles for online purchases compared to the prior year.  The mCommerce Index Annual Report shows 72 per cent of Australians are shopping on their mobiles despite 55 per cent of businesses being optimised to accept mobile payments.

The Chatter Report: a global digital consumer survey, the most socially engaged companies, big data and BYOD Accenture’s global digital consumer survey, Forrester’s views on BYOD and big data, a McKinsey report into how governments can help startups, and a LinkedIn study into socially engaged companies were the big research

It took Which-50 seven minutes to find an app that would enable us to stream the Socceroos v. Chile through Apple TV on the staff room flat screen TV. Of course, by the time we did, the ’Roos’ 2014 World Cup campaign was already dead on the field. The point

Think of it as a digital marketing super majority — winning a majority of the marketing budget at a majority of companies. By 2016 that could be a reality. according to a new survey by ThinkVine. The survey included the opinions of 200 CMOs, marketing vice presidents and directors at