Stuart O’Neill

Innovative technology, like any new initiative, requires a holistic and integrated approach. However, funding that new technology requires a more nuanced strategy. That’s the view of Stuart O’Neill, general manager, Customer Success, SAP ANZ, who argues incremental gains will only come when new technology is integrated with existing software. Intelligent

Australian consumers are more likely to be dissatisfied with the digital experience offered by business than otherwise, although perceptions have improved significantly over the last two years according to the authors of the SAP 2017 Australian Digital Experience Report. The message for business is to focus on delivering a consistent