self-service

First, the good news. Consumers are likely to purchase more products from and recommend, a company that provides exceptional customer service. That’s a key finding in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study, which captured and compared the attitudes of 2550 consumers in the US, UK and

Retro robot helper.

In order to cope with the avalanche of digital information and activities, customers — like organisations — will increasingly turn to automation moving forward, according to Gartner. “There is often a lot of discussion about how enterprises continue to invest in artificial intelligence (AI) to save time and money, but

Modern BI has made self-service analysis possible and organisations have realised incredible benefits democratising data and crowdsourcing new insights. Yet somehow the idea of self-service governance still seems inconceivable. Governance is necessary in modern analytics because data and dashboards are more widely shared, but should enable data and content access