Retailers

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Retailers are facing new challenges when it comes to making sure their customers are getting the best treatment possible — or risk losing them to competitors.  During a recent Adobe panel with senior retail executives, five key challenges for retailers were identified: customer-driven disruption; trust; digital maturity; data alignment; and

retailer AI data retail

Retailers have the opportunity to scale and expand the scope of their existing AI deployments however, research shows only 1 per cent of retailers have achieved this. A recent Capgemini study, Retail superstars: How unleashing AI across functions offers a multi-billion dollar opportunity calculated AI represents a US$300 billion opportunity

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A number of brands are missing out on driving growth via new commerce platforms as their marketing and sales teams are not structured to leverage opportunities, according to new Zenith research. The research, Five Commerce Imperatives for Marketers, said marketing teams need to reach the right customer at the right moment

Spending by retailers on internet of things technology will increase by nearly 400 per cent to $US2.5 billion by the end of the decade according to new research by Juniper. The hardware spend includes Bluetooth Beacons and RFID (radio frequency ID) tags. In the first instance, Bluetooth beacons enable visibility

With so much focus on digital retail developments in the US its easy to lose sight of the growing body of opinion that omnichannel retail leadership might actually be better found across the pond. UK retailers and increasingly European brands are nailing down their omnichannel experiences, courtesy of strong investments

While the digital world may have ratcheted-up customers’ expectations to an unsustainable level, customers still live in the physical world the Daze of Disruption roundtable of industry heavyweights has heard. Brought together by Oracle Marketing Cloud in Sydney recently as part of Daze of Disruption, marketers from some of Australia’s

Who would have thought that the corner store – or whatever you think Woolworths is today – would be the fiercest of battlegrounds in globalisation and digital disruption? Woolworths is in shock therapy (translated: change CEOs) after the early inset of competition to what was a comfy, dominant Australian position

When I took the helm as CEO and Managing Director of David Jones Limited five years ago, traditional retailers were a little on the nose. It didn’t take much for anyone to start an online business, and many Australians did. Some customers felt that walking into a store was a

Technology now allows massive weather data streams to  be ‘mashed up’ with other data inputs such as sales data or social media data, and analysed, which in turn helps businesses to understand and predict, at a local level, the precise impact of weather on consumer demand. For retailers and FMCG

Around the world, consumers want retailers to give them greater access to information so they can make more informed choices when they shop. And they recognise the importance of technology in delivering this. However, they remain sensitive to issues over privacy. The figures are contained in a global study released