Retail

Retailers can harness data to strengthen their businesses, generate new revenue streams and empower their employees. That’s the view of Satya Nadella, CEO of Microscoft, who delivered the keynote at the NRF Big Show in New York this week. Download: Which-50’s Simple Fast Easy magazine – Six great digital experience case

Gartner’s retail team collaborated on this set of new year’s resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about the changes necessary for digital transformation success. Gartner clients can leverage research that identifies five key areas that will

Consumers who had a frustrating shopping experience are three times more likely than satisfied consumers to not buy from the retailer or brand again, but companies that consistently exceed customer expectations could significantly increase revenues by charging a premium for the experience, according to new research from Accenture. The research

Coles

Supermarket giant Coles has adopted supply chain management and core finance and procurement platforms from SAP, and outlined its future investments in a global trade platform.  As part of its wider ongoing digital transformation program, the new platforms are designed to improve product availability for customers while enabling efficiencies in

Early credit card spending data from Commonwealth Bank indicates that Australian retailers enjoyed a strong Black Friday sale, with spending more than doubling this year as compared to last year. Well-above average sales were recorded across the whole weekend through to Cyber Monday.  “A sample of our credit card data

Customers are demanding greater levels of contextualisation of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint. Retailers must reinforce their store’s position as an integral part of delivering unified commerce. Gartner’s recent research Predicts 2020: Consumers Determine

Decreasing footfall, rising rents, and conservative shoppers means retailers are less optimistic about the all-important Christmas trading period than 12 months ago, according to new research for Deloitte. In contrast, online sales are expected to grow as digital investments start to pay off, while the Amazon juggernaut continues to gather

Supply chain projects underway at supermarket giant Coles are expected to have a transformative impact on the retailer’s operations as they come online over the next five years. But in the short term, Coles is expanding its partnership with UberEats, launching its own subscription delivery program and bringing wearables into

Smiling woman opening a carton box

Online shoppers are placing more of a premium on when, where and how they receive parcels than the speed of delivery, according to the latest CommBank Retail Insights report. Whereas the majority of retailers surveyed (58 per cent) are focused on getting goods as fast as possible to their customers,

The 7-Eleven chain of convenience stores is at the old-school-business end of the trust equation. But time and technology have changed all that – as did introducing $1 coffees. For 7-Eleven, which has traditionally been firmly a bricks and mortar, ‘your-local-deli-on-the-corner’, business, online consumerism is a disruption that has to