Retail

Australia’s online retailers have established a COVID-19 war room hosted in Slack to share plans and ideas to keep staff safe and businesses operational during the rapidly evolving coronavirus outbreak. Established late last week by Kate Morris, the founder and CEO of Adore Beauty, the channel now has 114 members.

Consumer retail spend over chatbots will reach $142 billion by 2024; rising from $2.8 billion in 2019. This represents average annual growth of 400 per cent over the next four years, according to a new report from Juniper Research. The research identified the retail sector as a key beneficiary of

First, the good news. Consumers are likely to purchase more products from and recommend, a company that provides exceptional customer service. That’s a key finding in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study, which captured and compared the attitudes of 2550 consumers in the US, UK and

The total global annual spend on POS software by retail and restaurant businesses will grow to $1.7 billion in 2024 from $1.1 billion in 2019 according to a report from Juniper Research. This growth will be fuelled by the increasing availability of app integrations, such as Shopify and QuickBooks, as

Retailers can harness data to strengthen their businesses, generate new revenue streams and empower their employees. That’s the view of Satya Nadella, CEO of Microscoft, who delivered the keynote at the NRF Big Show in New York this week. Download: Which-50’s Simple Fast Easy magazine – Six great digital experience case

Gartner’s retail team collaborated on this set of new year’s resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about the changes necessary for digital transformation success. Gartner clients can leverage research that identifies five key areas that will

Consumers who had a frustrating shopping experience are three times more likely than satisfied consumers to not buy from the retailer or brand again, but companies that consistently exceed customer expectations could significantly increase revenues by charging a premium for the experience, according to new research from Accenture. The research

Coles

Supermarket giant Coles has adopted supply chain management and core finance and procurement platforms from SAP, and outlined its future investments in a global trade platform.  As part of its wider ongoing digital transformation program, the new platforms are designed to improve product availability for customers while enabling efficiencies in

Early credit card spending data from Commonwealth Bank indicates that Australian retailers enjoyed a strong Black Friday sale, with spending more than doubling this year as compared to last year. Well-above average sales were recorded across the whole weekend through to Cyber Monday.  “A sample of our credit card data

Customers are demanding greater levels of contextualisation of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint. Retailers must reinforce their store’s position as an integral part of delivering unified commerce. Gartner’s recent research Predicts 2020: Consumers Determine