Retail

Decreasing footfall, rising rents, and conservative shoppers means retailers are less optimistic about the all-important Christmas trading period than 12 months ago, according to new research for Deloitte. In contrast, online sales are expected to grow as digital investments start to pay off, while the Amazon juggernaut continues to gather

Supply chain projects underway at supermarket giant Coles are expected to have a transformative impact on the retailer’s operations as they come online over the next five years. But in the short term, Coles is expanding its partnership with UberEats, launching its own subscription delivery program and bringing wearables into

Smiling woman opening a carton box

Online shoppers are placing more of a premium on when, where and how they receive parcels than the speed of delivery, according to the latest CommBank Retail Insights report. Whereas the majority of retailers surveyed (58 per cent) are focused on getting goods as fast as possible to their customers,

The 7-Eleven chain of convenience stores is at the old-school-business end of the trust equation. But time and technology have changed all that – as did introducing $1 coffees. For 7-Eleven, which has traditionally been firmly a bricks and mortar, ‘your-local-deli-on-the-corner’, business, online consumerism is a disruption that has to

Amazon is opening its third Australian fulfilment centre in Perth, which will enable it to ship goods to customers on the west coast of Australia.  The facility – which is expected to be operational in late 2019 – is located in the Perth Airport Business Precinct and will enable faster

Secondhand apparel sales are going to be more disruptive for specialty fashion retail than Amazon or the fast fashion players like Zara and H&M, according to Scott Galloway. Galloway, speaking via video link at the NewsMediaWorks’ Inform conference in Sydney today, warned specialty retail is about to endure the same

In the UK, one in seven customers placing a click and collect order will never actually collect it, according to a new study. The perceived hassle of click and collect is leaving around £228million of goods uncollected at stores across the country with shoppers citing long queues, hidden collection desks

What if you could understand when customers are not going down the right path, or when they are lost? What if you could engage with them in real time — and even intercept carts on the verge of abandonment? The result would be a more successful web site and happier

Amazon box

Matt Furlong, a director at Amazon’s North American operations, has been appointed the new country manager of Amazon Australia. He will replace Rocco Braeuniger who will move to a senior international role within Amazon. Braeuniger was appointed Australian country manager in August, 2017 and led the local launch of Amazon’s

Cardboard box is passed from hands to hands

Emails were sent, orders processed and packages delivered. Now in the aftermath of Prime Day retailers are thinking about the next possible stage of the customer journey: returns. According to Adobe Digital Insights, in 2018 Prime Day purchases saw 30 per cent higher rates of return than goods bought on