Retail

Global retail sales in 2020 will decline by an average of 9.6 per cent globally, a loss of $2.1 trillion, due to the impact of the coronavirus, according to new analyst forecasts. Forrester also predicts that it will take four years for retailers to overtake pre-pandemic levels.  According to Forrester’s updated retail forecasts across North America, Asia,

AusPost, Australia Post

Australia Post has repurposed and opened 15 new processing facilities and commenced recruitment for 600 casuals into the network and call centre to assist in managing the continued parcel delivery demand in the country. The national carrier has been struggling to process the surge in parcel deliveries during the COVID-19

Australians have been forced online by COVID-19, accelerating the pace of digital adoption across the sectors of the economy which are adjusting to a new way of doing business. This is part one in a series examining how Australia’s infrastructure is holding up under unprecedented — and unexpected — demand

Apparel and footwear retailers seeking digital business transformation and innovation must embrace the aftermath of COVID-19 as an opportunity to affect major changes in operating models and business processes that are long overdue. The apparel industry was struggling before COVID-19 to restructure their operating models and are now facing an

Australia’s online retailers have established a COVID-19 war room hosted in Slack to share plans and ideas to keep staff safe and businesses operational during the rapidly evolving coronavirus outbreak. Established late last week by Kate Morris, the founder and CEO of Adore Beauty, the channel now has 114 members.

Consumer retail spend over chatbots will reach $142 billion by 2024; rising from $2.8 billion in 2019. This represents average annual growth of 400 per cent over the next four years, according to a new report from Juniper Research. The research identified the retail sector as a key beneficiary of

First, the good news. Consumers are likely to purchase more products from and recommend, a company that provides exceptional customer service. That’s a key finding in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study, which captured and compared the attitudes of 2550 consumers in the US, UK and

The total global annual spend on POS software by retail and restaurant businesses will grow to $1.7 billion in 2024 from $1.1 billion in 2019 according to a report from Juniper Research. This growth will be fuelled by the increasing availability of app integrations, such as Shopify and QuickBooks, as

Retailers can harness data to strengthen their businesses, generate new revenue streams and empower their employees. That’s the view of Satya Nadella, CEO of Microscoft, who delivered the keynote at the NRF Big Show in New York this week. Download: Which-50’s Simple Fast Easy magazine – Six great digital experience case

Gartner’s retail team collaborated on this set of new year’s resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about the changes necessary for digital transformation success. Gartner clients can leverage research that identifies five key areas that will