Retail

What if you could understand when customers are not going down the right path, or when they are lost? What if you could engage with them in real time — and even intercept carts on the verge of abandonment? The result would be a more successful web site and happier

Amazon box

Matt Furlong, a director at Amazon’s North American operations, has been appointed the new country manager of Amazon Australia. He will replace Rocco Braeuniger who will move to a senior international role within Amazon. Braeuniger was appointed Australian country manager in August, 2017 and led the local launch of Amazon’s

Cardboard box is passed from hands to hands

Emails were sent, orders processed and packages delivered. Now in the aftermath of Prime Day retailers are thinking about the next possible stage of the customer journey: returns. According to Adobe Digital Insights, in 2018 Prime Day purchases saw 30 per cent higher rates of return than goods bought on

Amazon’s artificial holiday sale is underway in Australia. Amazon Prime Day was launched in 2015 and first held in Australia in 2018. At the time it was the company’s biggest sales day since launching a local presence in Australia in December 2017. Sign up for Which-50’s Irregular Insights newsletter The

bank, CommBank, ANZ, Nab

Australians got a taste of a world without digital payments on Thursday afternoon when Telstra network outage took down ATM and Eftpos machines at some of Australia’s biggest retailers. All services have now been restored and the telco has apologised for the impact and inconvenience to business and their customers.

Bunnings Warehouse

A committed and engaged workforce is essential to deliver a winning offering in a competitive retail environment, says Michael Schneider, MD of Bunnings Warehouse. Speaking yesterday at an event hosted by Facebook for its Workplace product, Schneider outlined how the home improvement retailer approaches employee engagement. Sign up for Which-50’s

Consumer expectations and behaviours are changing more rapidly than enterprise technology, forcing retailers to rethink how they design and architect their technology stacks to differentiate their offerings and avoid racking up technical debt. One approach to this conundrum, which is gaining more airtime in conferences and discussions between vendors, consultants,

Retailers are aware of the significant opportunity to leverage vast amounts of customer data to drive in-depth customer analytics that enhance merchandising processes through AI. The goal is creating customer-centric assortments, across every touchpoint, optimally priced and available to consumers when and where they expect to browse, transact and acquire

Supermarket giant Woolworths is expanding its mobile checkout technology to more locations following an initial 10 month trial. Scan&Go allows customers to scan goods with their smartphone as they walk through the store and pay in the app before tapping off at a dedicated kiosk. Sign up for Which-50’s Irregular

Spalding Amazon

The most important trait for a professional working in digital marketing or ecommerce is empathy. It’s the driver to keep improving customer experiences in a world that’s continuously redefined by technology. That’s the view of Matt Day, Digital Marketing & Ecommerce Manager Spalding, the world’s largest basketball equipment maker. Sign