problem

Twitter’s biggest problem is its customers … Consumers sit at the heart of the digital revolution. We know from McKinsey’s research that the benefits of digital disruption accrue mostly to the consumer, not the disrupter. And we can see how companies that put customer utility and experience at the heart

Consumers sit at the heart of the digital revolution. We know from McKinsey’s research that the benefits of digital disruption accrue mostly to the consumer, not the disrupter. And we can see how companies that put customer utility and experience at the heart of their business have been able to

Twitter’s biggest problem is its customers … Consumers sit at the heart of the digital revolution. We know from McKinsey’s research that the benefits of digital disruption accrue mostly to the consumer, not the disrupter. And we can see how companies that put customer utility and experience at the heart

Twitter’s biggest problem is its customers … Consumers sit at the heart of the digital revolution. We know from McKinsey’s research that the benefits of digital disruption accrue mostly to the consumer, not the disrupter. And we can see how companies that put customer utility and experience at the heart

The internet of things can revolutionise the way we live and work, but don’t assume it will be easy. Significant impediments remain. For starters, ignoring the need for rules around high level functionality and only standardising around core networking and security looks like folly. Imagine yourself a few years into

It’s digital first — well, kinda. Chief information officers in Australia and New Zealand have read the prevailing winds, according to a Gartner survey, with 79 per cent of respondents saying that they need to adapt their leadership style in the next three years in order to respond to the

Twitter may well have quitter problem but its engaged and active users share one common characteristic beloved by brands – they spend like crazy. Yesterday the company announced that it had started rolling out a buy button to a small set of US users which would allow them to purchase

Alarms must be going off in the world’s financial districts, because it’s now clear that digital disruption is imminent. You can tell, because advice is flowing like the water over Victoria Falls. McKinsey has published the first of a three-part starter that says about 30 per cent of typical bank

So much of China’s stunning success in the last half-decade has been due to its ability to mass-produce stunning personal technology at a premium — but a premium consumers were willing to bear. Thank you, China. But as they say, there are no permanent allies — just permanent interests. Apple

Twitter achieved a small bump in its number of active monthly users in Q1, but smaller than the markets wanted — and the trend decline continues. It’s the perennial question for the big dotcoms: do you chase users, or do you chase dollars? Either way, you will be punished —