This year leaders focused on digital transformation and CX however some came to the realisation these strategies are hard, costly and challenged the way they run their businesses. Despite the effort made, CX performance was flat and more than 50 per cent of digital transformation efforts stalled, according to Forrester.
COVER STORY: Predictions are stupid, pointless and often wrong. Here’s eight shockers to end the year
Never pitch a prediction story to Which-50. Ever. Sadly this lesson is forgotten every year, and we are assailed by companies who feel compelled to issue vague buzzword-laden prophesies so bland they would make a Delphic Oracle blush with embarrassment. It’s never easy to pick through the entrails of the
From bots and AI to counterfeit reality and fake news, these predictions require IT leaders to pace their adoption. In houses of the future, the coffeemaker will know the ideal brewing temperature based on an image of the package uploaded by your smartphone, the washing machine will scan and read