pegasystems

Frontline staff at the Commonwealth Bank of Australia have used a new platform to assist the bank’s customers more than 50 million times since it was launched.  The platform solves a problem created by the proliferation of digital channels which complicates life for customer service professionals who often don’t have

Money is pouring into Australia’s fintech sector as regulatory changes and digitally savvy consumers look set to open up the industry. A new report from Pegasystems, a global software company built on decades of success with large American banks, suggests Open Banking in particular could be a breakout moment for Australia’s growing cohort of

Open banking is being rolled out across Australia over the next year as a response to the lack of competition in Australia’s banking sector. The scheme, which will force banks to release customer data, is potentially a serious threat to Australia’s incumbents. The Big Four, however, also have a golden

Each day the Commonwealth Bank of Australia analyses 157 billion data points through its automated decisioning technology. The AI powered “brain” allows the bank to alert customers to potential fees and benefits they may be entitled to, among other services and sales use cases. CBA has said the missed fee

Marketers have moved beyond the carpet bombing approach that typified early practice in digital channels and now typically focus on customer experience in a targeted way. But the myriad of technology used to deliver it is still causing headaches and some of it at the bleeding edge is threatening to

Some of Australia’s largest enterprises, including the big four banks, will soon have access to customer empathy metrics in their customer engagement and decisioning software. Pegasystems, an enterprise software company best known for its process automation and CRM, will add new empathy tools to its decisioning platform at the end

Organising around channels is killing companies, according to Pegasystems, CEO Alan Trefler. But it remains a common practice and is being exacerbated by some of the technology “nonsense” being pushed by vendors as the company announced more of its channel integration tools, he said. Nominate today for the Which-50 Digital

Pegasystems is releasing a set of tools to enable employees with little coding experience to create enterprise software. The software company calls it Enterprise Low-Code Factory and expects it to be generally available by the end of Q3 2019. Nominate today for the Which-50 Digital Experience Awards. Simple. Fast. Easy.

The ongoing automation of repeatable process-based jobs, along with the augmentation of the world of knowledge workers by machine learning and AI will give rise to a new class of super-jobs. That’s a key finding in the newly released 2019 Global Human Capital Trends report from Deloitte which argues that

Pegasystems has appointed Michael Evans as vice president for Australia and New Zealand. The company said this newly created role reflects its growth and investment in the market. According to Pegasystems its headcount locally has more than doubled in the last four years. Evans will concentrate on people and culture