feedback poor CX customer experience rating bad service

While investment in digital has ramped up throughout the pandemic, research by Pegasystems shows that it may have come at the cost of lower quality of service. Pega commissioned research firm Savanta to conduct the global study, surveying 12,700 business leaders, agents and customers to understand the impact of the

Pegasystems has revealed new low-code capabilities for enterprise users. While many businesses outsource their interface coding to professional developers, Pegasystems claims that its new Pega Platform brings enhanced design features to its front end capabilities, allowing professional and citizen developers to configure and design their apps simply and efficiently. According

data, business, digital transformation

Digital transformation involves radically rethinking customer engagement, transforming from a product or asset orientation towards a service business, and deploying digital platforms architected for agility and change. That’s the view of Pegasystems founder and CEO Alan Trefler who made the comments during the company’s virtual Pegaworld conference late last week.

Organisations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from software company Pegasystems. Pega’s 2020 Global Customer Experience Study was conducted among decision makers spanning 12 countries and seven different industries by

Increasingly companies understand that their internal customers need simple, fast and easy ways of working, just like their external customers. Indeed the last few years have seen the growing recognition of employee experience as a critical success factor. That evolution helped with our choice of winner in the Best In