Paul Shetler

In an era when consumers benchmark any experience against the best service they’ve ever received, government services delivered by digital channels can feel like they leave a lot to be desired. But, unlike other parts of their lives, when it comes to governments services users can’t shop around for a

It is a fairly binary question: should paedophiles have an absolute right to privacy? Should those who would do the community harm through acts of mass murder be allowed to operate free from digital harassment by law enforcement and intelligence services? Sign up for Which-50’s Irregular Insights newsletter And if

The Australian government’s former digital boss has warned a new ehealth record system has the potential to become another government “tech wreck” and they would “probably opt out” of My Health Record because of its security model. On Monday, 20,000 Australians took their first opportunity to opt out of My

Digital Transformation Agency CEO Gavin Slater is stepping down from his role at the end of the month. He will be replaced by Randall Brugeaud who is currently the deputy statistician and  chief operating officer at the Australian Bureau of Statistics, and has previously acted as the DTA CEO. Slater

The most significant innovation challenge facing legacy companies today is their lack of understanding about what business they are in. That’s the view of AccelerateHQ co-founder and partner Paul Shetler. He argues companies that treat digital as something different to their core business is a fundamentally flawed strategy when approaching

Microsoft has announced it is launching an initiative to deliver critical cloud computing skills to 5,000 Australian public sector workers by 2020. The goal of the initiative is to boost the digital capabilities of public sector workers at the forefront of delivering digital services to Australian citizens. The digital delivery

The man handpicked by Malcom Turnbull to lead the government’s digital transformation has told a Senate inquiry that the Australian government must significantly change the way it delivers digital services. “People need government services most when they are in times of distress,” Shetler told the inquiry. “Right now, if you

An Australian senate inquiry into the digital delivery of government services is currently underway following a series of high-profile digital failures and mounting political pressure. The inquiry, which will examine “strategies for whole of government digital transformation”, puts the spotlight on the Australian public service’s ability to bring itself into

Australian companies don’t have another 26 years of easy growth ahead of them. That’s the opinion of Paul Shetler, Stone and Chalk’s first expert in residence and former Chief Digital Officer of the Digital Transformation Agency. “You don’t have another 26 years of easy growth. It was a good ride