OpenText

Malaysia Airports is one year into a five year digital transformation aimed at matching the world’s best airport experiences. Fundamental to the strategy is data and analytics, according to the group’s CIO, Yiang Ming Lee. “There’s a lot of gut feel that comes from running an airport. There’s a lot

NIB used an AI-powered platform to deploy a personalised welcome video to thousands of its new customers. The insurance company says the strategy has proved to be effective and is exploring other areas where emerging technology can be used in its marketing mix. Sign up to Which-50’s Digital Marketing Newsletter

OpenText is building AI-powered analytics into every new information management product it develops and has set a goal of becoming the number one AI provider in that market. The company says it is “bullish” about its chances because of the highly targeted approach it is taking, learning from its competitors

Recent regulatory moves to strengthen consumer privacy will be largely ineffective, according to OpenText CEO and CTO, Mark Barrenechea, who argues consumer habits means a technology-led approach is a more viable option. “I think we’ve lost the privacy war. There is so much data available [now],” Barrenechea told Which-50 during

meters utilities electricity utility power

Once upon a time, the utility industry was a relatively simple place to be. It was all about the safe and consistent generation and distribution of energy with good capacity planning, minimal outages and happy customers. Then it all changed. Climate change happened. Infrastructure got older. Governments and industry bodies

Enterprise software business OpenText has acquired Catalyst Repository Systems, a leading provider of eDiscovery solutions for corporate legal departments and top law firms. The purchase price of the acquisition is approximately $75 million in an all-cash transaction. Mark J. Barrenechea, OpenText CEO & CTO said the joint strength of OpenText

digital strategy meeting planning digital

While the utilities sector is undergoing digital transformation companies are still facing a number of hurdles, the prominent is a weak digital strategy. In a survey commission by OpenText, Australian executives were asked what they saw see as the key impediments to digital transformation in the utilities sector. Over 30

The Australian utilities sector is facing a wave of disruption, and local executives believe it will hit sooner rather than later. A clear majority of executives who participated in a survey commissioned by OpenText believe most of the disruption to occur in the next five years. A third said they

The Australia utilities sector is focused on enhancing the experiences of customers while also improving the efficient and effective utilisation of their infrastructure assets, according to a  survey of local leaders. Customer services was identified as the business function most likely to be radically transformed in the near term with

For utilities companies, digital transformation means finding ways to improve operational efficiencies while driving innovation to deliver a better customer experience. Three years ago Gartner predicted that 80 per cent of processes and products will be reinvented, digitised or eliminated by 2020.  It feels like we’re well on the way