Online Retailer

retail customer sales associate relationship

Most consumers begin their shopping journey on a mobile device and either finish on the same device or go in store. That’s a key finding from Salesforce’s upcoming Commerce Cloud Shopping Index. James Johnson, director industry strategy – retail and consumer goods at Salesforce gave a sneak peek into the

By allowing all associates at all levels in the company participate to build a culture of innovation, Walmart is able to drive change within retail according to Fareena Contractor, head of the Walmart Innovation Community.  Contractor has been the head of the Innovation Community for nearly four years and she

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As brands struggle to meet rising customers expectations, humans are proving far more disruptive than technology, argues Tiffani Bova, growth & innovation evangelist at Salesforce.  Speaking at the Online Retailer conference in Sydney this week, Bova told delegates that ultimately, consumers want more.  “We want an app that can do

Contextual commerce and purposeful businesses will be game changers for ecommerce retailers in the coming years, according to a panel at this year’s Online Retailer conference. During the keynote panel this morning, Julie Mathers, CEO of Flora and Fauna said those who use their power to do good will change

For Kogan.com, customer experience means turning to digital technologies to reduce cost, so the online retailer can deliver customers the lowest price possible. But customer experience, in practical terms, means different things to different businesses. Speaking at Online Retailer Conference in Sydney yesterday, a spokesperson for Kogan.com noted there’s a