As internet banking took hold the question emerged: what will happen to the bank branch? Australia’s big banks have always maintained their branches are an important channel for customers to do their banking, even as more transactions occur online. Coronavirus has only accelerated that trend and forced branches to close
Over 2 billion users will access retail banking services via smartphones, tablets, PCs and smartwatches in 2018, up 10 per cent from 2017, according to new forecasts from Juniper Research. The new research, Retail Banking: Digital Transformation & Disruptor Opportunities 2018-2022, found that accelerated adoption in key emerging markets such
Convenience, time-saving and ease of use are the three big drivers of consumer engagement with online banking according to a new study by Mastercard in Europe. Six out of ten Europeans welcome digital solutions and believe that the digitisation of the banking industry is making their lives easier and safer.
It is 20 years since CommBank launched its Netbank initiative and since that time it has processed more than $3 trillion in transactions. Considered the local leading digital bank, it reveals in a new infographic that more than half of all its transactions are now digital. In 1997, Commonwealth Bank
Senior banking executives around the world having a lend of themselves when they say core banking systems are holding back the shift to digital. Instead, there seems to be a cultural problem that puts the emphasis on sales ahead of customer needs and experiences. In simple terms, bankers don’t get
For all the talk of the disruptive capacity of Fintech start ups, it is the tech giants like Google and Apple that banks fear the most, according to a new global study by EFMA and funded by Infosys Finacle. EFMA is a global not-for-profit organisation bringing together more than 3,300 retail financial