Olive Huang

In polite and apologetic tones, Australian businesses are pleading with their customers to be patient.   Optus is calmly letting web site visitors know it’s committed to keeping you connected, even though its Customer Care Team’s ability to respond is currently impacted. Covid-19 restrictions mean Telstra’s contact centres are operating with

By the end of 2009, the GFC was already retreating into the rearview mirror, ushering in a new decade which would see ecommerce and mobile technologies take hold, and money pouring in venture-backed start-ups like Facebook, Uber, and AirBnB. That created a new generation of cashed-up disruptors looking for incumbents

Alibaba, Salesforce

Salesforce is ramping up its presence in the Chinese market, signing an exclusive sales agreement with internet giant Alibaba. As part of the partnership announced today, Alibaba will become the exclusive provider of Salesforce to customers in mainland China, Hong Kong, Macau, and Taiwan. And Salesforce will become the exclusive