nice systems

Frederick F Reichheld, the inventor of the Net Promoter Score (NPS) famously observed a decade ago that 80 per cent of CEOs believe they are providing their customers with great service, but that only 8 per cent of their customers agreed. Years later, though this sentiment remains unchanged, this is

   Businesses with experience of cloud computing are coping much better than those without, as the massive shift of knowledge workers from office environments to home working rolls out at unprecedented scale and speed. In a new APAC leader technology video panel produced by Which-50 and Boardroom Media this