nice incontact

NICE inContact has announced that Gartner has recognised the company as a leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute. The report evaluates CCaaS providers that can serve customers around the

As COVID-19 impacts businesses globally, many are turning to cloud-based contact centre technology to help deal with the increase in inquiries. For some, it may be the first time they have used or needed this technology. Rod Lester, Managing Director at NICE ANZ, said that in recent weeks NICE has