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As COVID-19 impacts businesses globally, many are turning to cloud-based contact centre technology to help deal with the increase in inquiries. For some, it may be the first time they have used or needed this technology. Rod Lester, Managing Director at NICE ANZ, said that in recent weeks NICE has

   Businesses with experience of cloud computing are coping much better than those without, as the massive shift of knowledge workers from office environments to home working rolls out at unprecedented scale and speed. In a new APAC leader technology video panel produced by Which-50 and Boardroom Media this

First, the good news. Consumers are likely to purchase more products from and recommend, a company that provides exceptional customer service. That’s a key finding in the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark study, which captured and compared the attitudes of 2550 consumers in the US, UK and

Government is not a business driven by a need to sell products and make profits according to Dominic Perrottet, the NSW Minister for Finance. However government’s can take away an important message from digital businesses – put the customer first. According to Perrottet who was speaking at a government sector