NAB Internet banking

NAB will more than double its investment into its innovation hub, NAB Labs, as well as increasing the NAB Labs workforce by 70 per cent in 2018. Almost three years on since NAB Labs was established, Chief Operating Officer Antony Cahill said the innovation hub continued to play an important

NAB Bank branch

NAB will immediately hire 600 technology specialists in the areas of software engineering, data, architecture and security, according to the bank. The national and global recruitment drive is part of NAB’s plan to reshape the workforce and create up to 2,000 new jobs by 2020 to meet the changing needs

The ACCC may have stifled their efforts to jointly negotiate with Apple, but that hasn’t deterred three of Australia’s big banks from joining forces to develop new digital banking products. Commonwealth Bank, Westpac, and National Australia Bank are working together to build the next generation of mobile payments and wallets

A new NAB-backed healthcare app has launched that allows patients to locate a practitioner, get a quote, pay for their consultation and claim their private health insurance benefit on their smartphone. HICAPS Go has been developed in partnership with Medipass, an Australian tech start-up that NAB has invested in earlier

Jonathan Davey, NAB Executive General Manager Digital & Innovation

NAB is the first of Australia’s big banks to embrace voice technology, launching a new service that lets its customers ask general banking questions via Google Home or a smartphone with the Google Assistant. Rather than Googling it, the “Talk to NAB” pilot means bank’s customers will be able to

NAB Bank branch

NAB is changing the incentives program for its most senior branch and contact centre managers to acknowledge their contribution to customer service, not just sales. More than 700 NAB retail branch managers, assistant branch managers, and sales team leaders in consumer call centres will move from their existing incentive plan

NAB has invested in health-tech startup Medipass Solutions to build a new digital platform that makes it easier for customers to find a healthcare practitioner, get an upfront cost estimate, make an appointment and take care of payment or claiming for the consultation. Sign up for Which-50’s Irregular Insights newsletter home loan

In 2017, which is owned by News Corp’s REA Group, will begin to offer home loans as part of a deal with NAB. In an attempt to grab a slice of Australia’s $400 billion mortgage market, the online property portal has entered into a five year strategic partnership with