Jonathan Davey, NAB Executive General Manager Digital & Innovation

NAB is the first of Australia’s big banks to embrace voice technology, launching a new service that lets its customers ask general banking questions via Google Home or a smartphone with the Google Assistant. Rather than Googling it, the “Talk to NAB” pilot means bank’s customers will be able to

NAB Bank branch

NAB is changing the incentives program for its most senior branch and contact centre managers to acknowledge their contribution to customer service, not just sales. More than 700 NAB retail branch managers, assistant branch managers, and sales team leaders in consumer call centres will move from their existing incentive plan

NAB has invested in health-tech startup Medipass Solutions to build a new digital platform that makes it easier for customers to find a healthcare practitioner, get an upfront cost estimate, make an appointment and take care of payment or claiming for the consultation. Sign up for Which-50’s Irregular Insights newsletter home loan

In 2017, which is owned by News Corp’s REA Group, will begin to offer home loans as part of a deal with NAB. In an attempt to grab a slice of Australia’s $400 billion mortgage market, the online property portal has entered into a five year strategic partnership with