Samsung Pay has become the first smartphone mobile wallet provider in Australia to be made available to customers of the ‘Big Four’ banks in Australia, following its partnership announcement with National Australia Bank (NAB). NAB’s customers – along with those of the three other ‘Big Four’ banks and over 45

It’s important to have a vision but remember to start small and prove the value of data-driven marketing quickly. That’s the advice from Patrick McQuaid, General Manager of Customer Data and Analytics at NAB. NAB started to overhaul its marketing operations two years ago, investing heavily in data and analytics,

property market

NAB Ventures, NAB’s corporate venture capital arm, has invested in Melbourne-based real estate property tech company ActivePipe, as part of a $5.9 million series A funding round. ActivePipe is an automated communications platform for the real estate industry. Launched in 2015 and servicing more than 50 brands and over 1150

Amazon Echo Dot, Alexa

Internet banking is entering the age of voice computing. From today customers in Australia can preorder an Amazon Echo, Echo Dot, or Echo Plus, with the devices beginning to ship next month. Accenture predicts that ownership of smart speakers in Australia will increase more than five times this year, reaching

NAB Internet banking

NAB will more than double its investment into its innovation hub, NAB Labs, as well as increasing the NAB Labs workforce by 70 per cent in 2018. Almost three years on since NAB Labs was established, Chief Operating Officer Antony Cahill said the innovation hub continued to play an important

NAB Bank branch

NAB will immediately hire 600 technology specialists in the areas of software engineering, data, architecture and security, according to the bank. The national and global recruitment drive is part of NAB’s plan to reshape the workforce and create up to 2,000 new jobs by 2020 to meet the changing needs

The ACCC may have stifled their efforts to jointly negotiate with Apple, but that hasn’t deterred three of Australia’s big banks from joining forces to develop new digital banking products. Commonwealth Bank, Westpac, and National Australia Bank are working together to build the next generation of mobile payments and wallets

A new NAB-backed healthcare app has launched that allows patients to locate a practitioner, get a quote, pay for their consultation and claim their private health insurance benefit on their smartphone. HICAPS Go has been developed in partnership with Medipass, an Australian tech start-up that NAB has invested in earlier

Jonathan Davey, NAB Executive General Manager Digital & Innovation

NAB is the first of Australia’s big banks to embrace voice technology, launching a new service that lets its customers ask general banking questions via Google Home or a smartphone with the Google Assistant. Rather than Googling it, the “Talk to NAB” pilot means bank’s customers will be able to

NAB Bank branch

NAB is changing the incentives program for its most senior branch and contact centre managers to acknowledge their contribution to customer service, not just sales. More than 700 NAB retail branch managers, assistant branch managers, and sales team leaders in consumer call centres will move from their existing incentive plan