NAB

NAB has announced a slew of changes to its executive leadership team and has rebadged its customer products and services division as “Customer Experience.” The bank describes the new customer experience unit as “a division focussed on building advocacy and loyalty through the design and delivery of a leading banking

National Australia Bank is investing an additional $50 million in its corporate venture capital fund NAB Ventures, taking the total fund to $100 million until 2020. Todd Forest managing director at NAB Ventures said the company is doubling down on backing innovative third-party companies that can bring desired assets to

Commonwealth Bank in the leader in Australian mobile banking, cementing its top ranking for the second year in a row in a study by Forrester Research, which evaluated the mobile apps of Australia’s big four banks. Forrester’s report found CommBank leads the pack saying the bank blended “…extensive functionality with

The federal government has set aside $44.6 million over the next four years for the new Consumer Data Right (CDR) scheme, which will underpin Australia’s shift to open banking. CDR aims to give Australian consumers greater control of their data, allowing them to more easily share transaction, usage and product

digital transformation

Culture,  an often intangible and nebulous construct, is nevertheless the reason why digital transformation projects sink or swim. That’s the view expressed by industry leaders to Which-50 this week in a series of media events and roundtables in Sydney, and interviews with CEOs in the US and Singapore. “Culture is

NAB has launched the NAB Cloud Guild, a technology training program which will give more than 2000 NAB employees the opportunity to develop skills in cloud computing, working with Amazon Web Services (AWS). The program will provide participants – from beginners to professional developers – with the opportunity to acquire

Samsung Pay has become the first smartphone mobile wallet provider in Australia to be made available to customers of the ‘Big Four’ banks in Australia, following its partnership announcement with National Australia Bank (NAB). NAB’s customers – along with those of the three other ‘Big Four’ banks and over 45

It’s important to have a vision but remember to start small and prove the value of data-driven marketing quickly. That’s the advice from Patrick McQuaid, General Manager of Customer Data and Analytics at NAB. NAB started to overhaul its marketing operations two years ago, investing heavily in data and analytics,

property market

NAB Ventures, NAB’s corporate venture capital arm, has invested in Melbourne-based real estate property tech company ActivePipe, as part of a $5.9 million series A funding round. ActivePipe is an automated communications platform for the real estate industry. Launched in 2015 and servicing more than 50 brands and over 1150

Amazon Echo Dot, Alexa

Internet banking is entering the age of voice computing. From today customers in Australia can preorder an Amazon Echo, Echo Dot, or Echo Plus, with the devices beginning to ship next month. Accenture predicts that ownership of smart speakers in Australia will increase more than five times this year, reaching