mobile banking

The Commonwealth Bank of Australia has the best mobile banking app, according to Forrester, which reviews the apps of major Australian banks annually. Westpac won the award in 2016 but CBA has dominated since, taking the last three Forrester gongs. The research firm said the CBA’s app stood out because

Australian customers are using bank branches less according to new figures from Roy Morgan that show the average number of visitors dropping almost 30 per cent from 2014 to 2018. In four years the average amount of people visiting a bank branch has dropped from 4.73 million people in 2014

banks, finance, banking, smartphone

Over 2 billion users will access retail banking services via smartphones, tablets, PCs and smartwatches in 2018, up 10 per cent from 2017, according to new forecasts from Juniper Research. The new research, Retail Banking: Digital Transformation & Disruptor Opportunities 2018-2022, found that accelerated adoption in key emerging markets such

ATM, banking

New research from Unisys Corporation reveals Australian consumers are the most likely in Asia Pacific to be frustrated when their bank account is frozen due to suspected fraud. The Unisys APAC Banking Insights Survey provides insights into the attitudes of bank customers in Australia, Hong Kong, Malaysia, New Zealand, the Philippines, Singapore and


Westpac and CommBank are leaders in mobile banking, according to Forrester Research, while Australia’s other big banks still have some work to do. Forrester recently evaluated the retail mobile banking services of five large retail banks in Australia: ANZ Bank, CommBank, Macquarie Bank, NAB, and Westpac. Sign up for Which-50’s

Adobe Digital Index’s (ADI) “State Of Banking” report has found Australia leading the pack in the adoption of mobile technology to enhance the customer experience. Adobe compared retail banks in the US, Canada, Australia and United Kingdom. American customers were found to visit their banks via their mobile devices only