ML

Frontline staff at the Commonwealth Bank of Australia have used a new platform to assist the bank’s customers more than 50 million times since it was launched.  The platform solves a problem created by the proliferation of digital channels which complicates life for customer service professionals who often don’t have

Professional services firm Deloitte has acquired The Eclair Group, which specialises in robotic process automation (RPA).  Terms of the transaction were not disclosed.  Collectively known as Robotics and Cognitive Automation (RCA), The Eclair Group delivers of process automation services including RPA, machine learning (ML) and intelligent automation — a branch

AI deployments are set to accelerate as early adopters ramp up their investments in the emerging enterprise technology, according to a Gartner survey of AI leaders. Today, the average number of AI projects in place is four, but respondents expect to add six more projects in the next 12 months,

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In 2007 Therese Tucker, founder and CEO of BlackLine, had a choice to make: move all the accounting and finance software BlackLine provides customers to the cloud, or keep some of it on-premise. There were some major upsides to becoming a pureplay SaaS provider before it was fashionable, there was

IBM and NGO Stop The Traffik believe predictive intelligence could be used to break apart the modern slave trade. The problem, however, is human trafficking occurs all over the world and the data needed to spot patterns and identify criminals is hidden in organisations around the globe. Caroline Taylor, vice

The ongoing automation of repeatable process-based jobs, along with the augmentation of the world of knowledge workers by machine learning and AI will give rise to a new class of super-jobs. That’s a key finding in the newly released 2019 Global Human Capital Trends report from Deloitte which argues that

Companies are being urged to consider the ethical implications of their AI ambitions to ensure that as the technology increasingly embeds itself in our lives, it doesn’t take away the values society holds dear. “Technology may let us do new things quicker, faster and cheaper, and easier, but at the

Retailers are already really good at automating their back-office operations and have proven themselves more than keen and willing to invest in technology that will drive productivity and efficiency, especially when eliminating manually-intensive and error-prone human tasks. Sign up for Which-50’s Irregular Insights newsletter They have no problem spending money

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Artificial intelligence deployments are rapidly accelerating around the world and organisations in APAC are particularly enamoured with the technology, according to new research from Gartner. But AI applications remain relatively basic and a considerable talent shortage exists. Sign up for Which-50’s Irregular Insights newsletter The percentage of organisations implementing artificial

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Artificial intelligence has evolved to become one of the most overused and misunderstood terms in business while also offering the potential to be the driving force in business decision-making, automation, and scalability. Now is the time to develop strategies that set your business up for success for years to come.