ML

More than 30 per cent of the 400 patents Adobe filed last year were specifically related to artificial intelligence and machine learning.  Adobe introduced its AI capability Sensei four years ago and has since launched hundreds of new AI-powered features and capabilities across its portfolio. Within its marketing, advertising and

The Commonwealth Bank of Australia has launched ‘CommBank Rewards’, a program of personalised cashback offers powered by its machine learning hub.  The new in-app feature will give eligible customers cash back when they use their CBA credit or debit Mastercard at merchants including Coles, Caltex, Myer, JB Hi-Fi and Menulog.

Frontline staff at the Commonwealth Bank of Australia have used a new platform to assist the bank’s customers more than 50 million times since it was launched.  The platform solves a problem created by the proliferation of digital channels which complicates life for customer service professionals who often don’t have

Professional services firm Deloitte has acquired The Eclair Group, which specialises in robotic process automation (RPA).  Terms of the transaction were not disclosed.  Collectively known as Robotics and Cognitive Automation (RCA), The Eclair Group delivers of process automation services including RPA, machine learning (ML) and intelligent automation — a branch

AI deployments are set to accelerate as early adopters ramp up their investments in the emerging enterprise technology, according to a Gartner survey of AI leaders. Today, the average number of AI projects in place is four, but respondents expect to add six more projects in the next 12 months,

An airplane skywriting during an airshow

In 2007 Therese Tucker, founder and CEO of BlackLine, had a choice to make: move all the accounting and finance software BlackLine provides customers to the cloud, or keep some of it on-premise. There were some major upsides to becoming a pureplay SaaS provider before it was fashionable, there was

IBM and NGO Stop The Traffik believe predictive intelligence could be used to break apart the modern slave trade. The problem, however, is human trafficking occurs all over the world and the data needed to spot patterns and identify criminals is hidden in organisations around the globe. Caroline Taylor, vice

The ongoing automation of repeatable process-based jobs, along with the augmentation of the world of knowledge workers by machine learning and AI will give rise to a new class of super-jobs. That’s a key finding in the newly released 2019 Global Human Capital Trends report from Deloitte which argues that

Companies are being urged to consider the ethical implications of their AI ambitions to ensure that as the technology increasingly embeds itself in our lives, it doesn’t take away the values society holds dear. “Technology may let us do new things quicker, faster and cheaper, and easier, but at the

Retailers are already really good at automating their back-office operations and have proven themselves more than keen and willing to invest in technology that will drive productivity and efficiency, especially when eliminating manually-intensive and error-prone human tasks. They have no problem spending money to save money when it comes to