machine learning

Scientists, industry and governments in Australia agree the potential of artificial intelligence is profound and profitable, estimated to be worth AU$22.17 trillion to the global economy by 2030. But the enthusiasm carries with it caution about AI misuse or abuse. There are fears the technology could heighten and automate biases,

While the benefits of implementing artificial intelligence (AI) and machine learning into a business are reasonably clearly understood, there are still some impediments in the way. In a recent LogMeIn report, entitled Transforming the Frontline of Customer Engagement, the challenges organisations face when applying AI and machine learning were addressed directly. The

Which-50 and LogMeIn recently surveyed call centre managers and C-Suite executives with responsibility for the customer, asking them to nominate the technologies they believe will be most transformative. AI & machine learning was nominated by more than three quarters of respondents, making it the top pick. We asked Ryan Lester,

Facebook has banned “deep fake” videos, the AI and machine learning manipulated videos which distort reality, often to show real people saying or doing things they have not actually said or done. Download Which-50’s Simple Fast Easy magazine – Six great digital experience case studies In a company blog post the

Chinese companies and researchers now own two thirds of all machine learning patents, according to a new report from IP Australia, the government agency responsible for local filings. Australia has filed just 0.16 per cent of the global total, according to the Machine Learning Innovation report, prepared in conjunction with

America’s National Football league is turning to emerging technology to try to solve its ongoing challenges around player safety. The sport’s governing body says it has amassed huge amounts of data but wants to apply machine learning to gain better insights and predictive capabilities. It is hoped the insights will

Amazon Web Services today revealed several new cloud services ranging from new databases to new AI and machine learning tools, some with particular importance for Australian customers, according to the company. Over 100,000 independent enterprises in Australia, ranging from startups to the big banks and government agencies, are running at

Even as YouTube’s recommendation algorithm was rolled out with great fanfare, the fuse was already burning. A project of The Google Brain and designed to optimise engagement, it did something unforeseen — and potentially dangerous. Today, we are all living with the consequences. As Zeynep Tufekci, an associate professor at

Customer experience professionals have been obsessed with mapping customer journeys — optimising business processes and streamlining the passage of engagement. These maps or flowcharts are meticulously designed to guide customers effortlessly from Point A to Point B, to complete their purchase, or to get help. Yet prospects and customers still

microsoft azure

Microsoft announced several new services for its Azure cloud platform today, including new capabilities for AI, machine learning, IoT, blockchain and edge computing. Nominate today for the Which-50 Digital Experience Awards. Simple. Fast. Easy. Most of the new services will be available to developers through preview programs but Microsoft has