While the benefits of implementing artificial intelligence (AI) and machine learning into a business are reasonably clearly understood, there are still some impediments in the way. In a recent LogMeIn report, entitled Transforming the Frontline of Customer Engagement, the challenges organisations face when applying AI and machine learning were addressed directly. The

Which-50 and LogMeIn recently surveyed call centre managers and C-Suite executives with responsibility for the customer, asking them to nominate the technologies they believe will be most transformative. AI & machine learning was nominated by more than three quarters of respondents, making it the top pick. We asked Ryan Lester,

LogMeIn will likely be taken private after its board agreed to a deal that would see the company acquired for $4.3 billion by affiliates of private equity firms Francisco Partners and Evergreen Coast Capital Corporation. The all-cash transaction values LogMeIn at US$4.3 billion.  Under the terms of the agreement, LogMeIn

Enterprise customers of LogMeIn’s password management service, LastPass, will now be able to store their encrypted vault data within Australia. Today, the company added local servers to existing infrastructure in the US and EU as it expands into the enterprise market. John Bennett, General Manager of LogMeIn’s Identity and Access

A quarter of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to Gartner. Speaking at the Gartner Customer Experience Summit in Tokyo last week, Gene Alvarez, managing VP at

jigsaw, puzzle, merger, acquisition

LogMeIn has entered into a definitive agreement to acquire Jive Communications, a provider of cloud-based phone systems and unified communications services. Upon closing, the deal will accelerate LogMeIn’s overall unified communications and collaboration (UCC) strategy and bolster LogMeIn’s popular collaboration portfolio, bringing together its offerings like GoToMeeting, GoToWebinar, OpenVoice, and