local council

The proportion of citizens engaged in local decision-making will grow, with the majority of interactions with local councils taking place through self-service technology. This is a key finding of new research undertaken by Civica and the Institute for Public Policy and Governance at University of Technology Sydney (UTS) entitled Community

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Local government is at the apex of change. Councils must move forward technologically to be able to deliver the services their ratepayers now demand and must do so efficiently and cost-effectively on all levels. Legacy systems are old, expensive, inefficient systems. It’s that simple. Ironically though, council financial managers are