LivePerson

The CEO of a leading global AI and conversational commerce company has called on Mark Zuckerberg to shut down Facebook until he can “fix it”, arguing social media is harming communities and demonstrating what not to do in the current AI race. “Shut it down tomorrow. You will win a

chatbot, AI, smartphone

CommBank subsidiary Bankwest has tapped LivePerson to build a new conversational banking experience that enables bank customers to message the bank for service over the bank’s website and app. The experience works just like popular consumer messaging services, providing a hassle-free way for customers to get service from the bank.

As consumer expectations continue to climb, brands are faced with the growing demand to provide quality products and services along with quick and effective customer service. To understand how this impacts brands and drives customer loyalty, LivePerson commissioned a survey of 1,000 Australia-based consumers age 18 and older who identified

smartphone, social network

Foxtel has incorporated LivePersons native in-app mobile messaging service, LiveEngage, into the MyFoxtel app, allowing Foxtel customers to connect directly to customer service teams via instant messaging. The move marks an Australian first in providing enterprise in-app messaging at scale to streamline customer communications according to the companies. Sign up for