Leadership

Swift Media has appointed Pippa Leary as its CEO effective from August, she was previously the commercial director of Nine’s digital sales team. Current director Darren Smorgon has also been appointed non-executive chairman. Leary spent more than 20 years with Nine Entertainment Company and Fairfax Media, before moving to the

Companies with enough digitally savvy board members make more money. That’s the key finding from a recent study by MIT Sloan, which also revealed that few organisations measure up. The research found that only 24 per cent of the boards of companies listed in the US with over $1 billion

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KPMG Australia has appointed Jarther Taylor as its new marketing director. Taylor was previously the CEO of customer experience agency Datarati. He has been working at KPMG in a consulting capacity since December last year. Sign up for Which-50’s Irregular Insights newsletter Nominate today for the Which-50 Digital Experience Awards.

Pegasystems has appointed Michael Evans as vice president for Australia and New Zealand. The company said this newly created role reflects its growth and investment in the market. According to Pegasystems its headcount locally has more than doubled in the last four years. Sign up for Which-50’s Irregular Insights newsletter

Harvey Nash Board report

Digital strategy and cyber security have climbed to the top of boardroom agendas, as the competitive and regulatory landscape continues to shift. That’s a key finding from the Harvey Nash/Alumni Board Report 2018-2019, created in partnership with the London Business School’s Leadership Institute. Leadership Webinar: Which-50’s 2019 Outlook and Business

Google has appointed Mel Silva as its new Australian and New Zealand managing director. Silva has been working at Google for more than a decade and has held a number of senior leadership positions in Australia and the APAC. She was recently managing director, go to market strategy & operations

Easy Button

Here’s something CEOs and other business leaders say — and seemingly without much forethought: “Of course, technology is the easy bit.” It’s one of those trite phrases that gets picked up and repeated in everyday corporate life, as if they were statements of obvious truth and wisdom, upon which we

We live in a disrupted age. For those already struggling, the situation is unlikely to improve.  Indeed, listen to management consultants like McKinsey and Company, and they will tell you all value chains will be disrupted. But we are not so much accelerating towards entropy, as replacing an old order

appointment, job

It’s not quite a revolving door but it is not far from it. Capgemini has appointed Olaf Pietschner as Head of Capgemini in Australia and New Zealand, effectively its fourth local leader since 2013, when Deepak Nangia took over the role from Paul Thorley. Nangia was replaced by Nicolas Aidoud in 2016

Many companies are striving to launch customer experience (CX) programs that will improve their growth, margin, and customer retention. In working with our clients, one of the challenges we see is a tendency to view CX as a tactical effort–something designed to seek out and resolve customer annoyances, particularly in customer