As the number of confirmed cases of COVID-19 in Australia passed 200 on Sunday, Joanne Musgrave was busy checking every single order that shipped from her online store Shop Naturally met the newly imposed buying limits. Thinking ahead, she was also sourcing out-of-stock products and making sure they were reserved
Australia’s online retailers have established a COVID-19 war room hosted in Slack to share plans and ideas to keep staff safe and businesses operational during the rapidly evolving coronavirus outbreak. Established late last week by Kate Morris, the founder and CEO of Adore Beauty, the channel now has 114 members.
Retailers have welcomed the launch of Klarna in the Australian market and view the Swedish buy now, pay later company as providing a point of difference in the crowded payments space. Klarna, which is backed by CommBank, launched in Australia a fortnight ago, the company’s 17th market. This global presence
We live in a disrupted age. For those already struggling, the situation is unlikely to improve. Indeed, listen to management consultants like McKinsey and Company, and they will tell you all value chains will be disrupted. But we are not so much accelerating towards entropy, as replacing an old order
Australian retailers will likely struggle to match Amazon’s efficiency but they can make up for it in customer experience, according to Adore Beauty CEO Kate Morris. “[Amazon] are about efficiency, not love. You can’t beat them on efficiency because that’s their thing, that’s what they do. You can get pretty