growth

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Business faces an onslaught of transformational technologies in the coming years, everything from connective devices to decentralised solutions like blockchain; to new ways of delivering broadband from 5G. These will all have tremendous impacts on the evolution of digital transformation, says Dell Boomi’s Chief Technology Officer, Michael Morton. Digital transformation is

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Customer experience-centric businesses are turning towards automation and AI to handle their customer interaction and operations. In a new report from MIT Technology Review commissioned by Genesys, Humans + Bots: Tension and Opportunity, those businesses that have applied automation early on are now reaping the greatest rewards in terms of efficiency, scale,

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A number of brands are missing out on driving growth via new commerce platforms as their marketing and sales teams are not structured to leverage opportunities, according to new Zenith research. The research, Five Commerce Imperatives for Marketers, said marketing teams need to reach the right customer at the right moment

If you can make it there, crooned Frank Sinatra, you’ll make it anywhere. However, making it here first might be a good place to start, according to homegrown entrepreneurs we spoke to who plan to grow offshore — and in particular, into the tough US market. For Australian businesses, international

Uber has now notched up five years in Australia and there’s no sign the mobile ride-hailing app’s growth will slow down anytime soon. Nearly 3.7 million Australians 14+ (18.4 per cent of the population) travelled by Uber in the last three months  – up from just under 1 million (5.1

  Consumer usage of ad blockers is rising steeply with the global installed base set to crack 200 million. The bad news for brands and even more so for traditional online publishers is that next year blocked ads will represent nearly $40 billion in lost potential revenue. Don’t worry, it

Mobile advertising reached $1.15 billion during the March quarter, up five percent increase on last year, a surprisingly slow gain.  The video advertising market meanwhile continues to deliver robust growth increasing  79 per cent year on year to reach $77 million (still a small portion of the total though). The

As an industry, banking does a terrible job of creating loyalty among its customers. According to a recent Temkin Group report, consumers in the US are more likely to recommend their fast food restaurants and airlines (airlines?!) to a friend or colleague than their bank. That is not good. Australian banks

As priorities shift from cost containment to growth, digital channels are at the heart of retail banking plans to drive revenue, according to a new survey by Ovum. “The need to grow topline revenue through sales and customer conversion rates is driving investment into digital channels,” says Kieran Hines, Practice

Mobile commerce,  where consumers actually transact from the phone as opposed to just research purchases, has attracted a lot of buzz in recent months. Brands can’t help but salivate at the prospect of being one convenient click away from a sale, especially as we all carry a cash register around