Government

The NSW government is consolidating its more than 750 websites currently running on 35 different content management systems to deliver a “unified, customer-centric” experience for citizens when they interact with the state government online. A redesigned nsw.gov.au beta site has launched offering a preview of how the consolidated platform will

The Australian government has released its national blockchain roadmap, outlining how it plans to extract economic value from the immutable record technology. Parts of the local industry have welcomed the plan while others have branded it “disappointing”. Download: Which-50’s Simple Fast Easy magazine – Six great digital experience case studies The

A wide-ranging review of the Australian Public Sector has uncovered some IT horror stories from within government agencies and called for an immediate audit of the technology ecosystem.   The outdated systems are stymieing transformation efforts, affecting policy decisions and leaving some agencies vulnerable, according to the Independent Review of the

A wide-ranging review of the Australian public sector has found its digital capabilities are trailing comparable governments and failing to meet public needs and expectations despite significant investments in IT over the last decade. A lack of accountability, siloed agencies, legacy systems, outdated procurement models, and a Digital Transformation Agency

Tim Kelsey will step down from the role of CEO of the Australian Digital Health Agency in January. Kelsey led the ADHA since 2016 and presided over the introduction of the controversial $1.5 billion My Health Record system. The ADHA board will appoint an interim CEO while a recruitment process

The Australian government today released the first version of its Internet of Things (IoT) Code of practice. The voluntary code, aimed at industry, outlines 13 security principles which represent the “standard for IoT devices” for device manufacturers, IoT service providers, and application developers. The seven page document includes brief recommendations

Governments and public sector organisations want to reduce delivery risks associated with contact centre services. They should consider migrating their contact centres to the cloud. According to the NEC whitepaper, Cloud Migration and Contact Centres, there are three basic benefits to moving contact centres to the cloud: improved customer experience; managing risk

While many of the drivers of cloud migration are common across government and enterprise, each has a slightly different set of priorities. Typically both are concerned about cost, risk, speed of innovation, and improving the customer experience — though the emphasis they place on each of these tends to differ.

The proportion of citizens engaged in local decision-making will grow, with the majority of interactions with local councils taking place through self-service technology. This is a key finding of new research undertaken by Civica and the Institute for Public Policy and Governance at University of Technology Sydney (UTS) entitled Community

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With economic growth rates slowing to 18 year lows the federal government has pledged to overhaul its skilled migration system beginning with a review of the eligible occupation lists. Any changes won’t take effect until March 2020, and the focus will be on regional areas. The tech sector meanwhile is