Government

The Australian government today released the first version of its Internet of Things (IoT) Code of practice. The voluntary code, aimed at industry, outlines 13 security principles which represent the “standard for IoT devices” for device manufacturers, IoT service providers, and application developers. The seven page document includes brief recommendations

Governments and public sector organisations want to reduce delivery risks associated with contact centre services. They should consider migrating their contact centres to the cloud. According to the NEC whitepaper, Cloud Migration and Contact Centres, there are three basic benefits to moving contact centres to the cloud: improved customer experience; managing risk

While many of the drivers of cloud migration are common across government and enterprise, each has a slightly different set of priorities. Typically both are concerned about cost, risk, speed of innovation, and improving the customer experience — though the emphasis they place on each of these tends to differ.

The proportion of citizens engaged in local decision-making will grow, with the majority of interactions with local councils taking place through self-service technology. This is a key finding of new research undertaken by Civica and the Institute for Public Policy and Governance at University of Technology Sydney (UTS) entitled Community

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With economic growth rates slowing to 18 year lows the federal government has pledged to overhaul its skilled migration system beginning with a review of the eligible occupation lists. Any changes won’t take effect until March 2020, and the focus will be on regional areas. The tech sector meanwhile is

The commonwealth government released a discussion paper outlining its vision for data sharing between government agencies, and the release of data to the public. Submissions are now open and the government is seeking stakeholder input on how to “modernise” the way it shares data. Webinar: Can I Trust You? Building

The NSW Government will bring together key stakeholders in November in an effort to further develop an AI ethics framework and strategy for the state.  A thought leadership summit, to be held at NSW Parliament, will explore how the technology can be best used by government agencies and in policy

Australia’s controversial encryption busting law needs further amendments to clarify vague language and add appropriate judicial oversight, according to the Office of The Australian Information Commissioner. Despite increased scrutiny and multiple submissions by the OAIC, several “privacy impacts remain that require further mitigation”. In its latest submission to the Parliamentary

Intellectual Property Australia, regarded as one of the country’s leading digital government agencies, has begun to decouple it services via APIs. The goal is to have the services the agency provides fit into a whole of government, “citizen-centric” approach to service delivery. Sign up for Which-50’s Irregular Insights newsletter “Customers

University of New South Wales Professor Sallie Pearson has joined the National Data Advisory Council, the group which guides Australia’s National Data Commissioner on best data sharing practice in the public sector. Professor Pearson, a health services researcher and behavioural scientist, will fill the vacancy left by retiring Professor Fiona