Gartner Blog

Lately, I’ve been thinking a lot about the language of customer experience. I have hundreds of conversations with clients every year, and my job is to efficiently get to the heart of a CX problem and expeditiously offer practical guidance. My advisory sessions start with clients describing their CX goals or

Anyone who gets disillusioned with blockchain should consider spending time researching why blockchain technology: Is still immature, What needs to happen to make it scalable, and Why it can revolutionise business and society The hype over blockchain was not misguided. As with most catalysing technologies, the hype resulted from a

Content marketing leaders are seeking better ways to maximize their content marketings impact. And, no matter how creative, memorable, or popular your content may become, every piece you create and publish will ultimately be judged by the impact it makes on your business’ outcomes. Sign up to Which-50’s Digital Marketing Newsletter To boost the value