NICE inContact has announced that Gartner has recognised the company as a leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute. The report evaluates CCaaS providers that can serve customers around the

Climate change, and actions to counter it, represent one of the decade’s biggest strategic megatrends, virtually in every industry vertical. The technology sector is no exception.As Annette Zimermann and I argue in our recent research note, Competing in the Age of Climate Change and Radical Decarbonization (subscription required), it is something

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Enterprise IT spend in Australia will rebound next year and total more than $95 billion across all sectors, according to Gartner, which is forecasting a 3.6 per cent rise. Enterprise IT spend fell an expected 2.8 per cent in 2020, according to the analysts, after steep drops in manufacturing and

Most CIOs in Australia and New Zealand received additional funding for digital innovation during the pandemic and two thirds expect it to increase next year. But overall budgets are flat for 2021. That’s according to Gartner, which polled more than 1,800 CIOs around the world, including 111 in ANZ, for

Two megatrends – industrialization of AI platforms and democratization of AI – indicate that production workloads and high-scale AI applications are looming in the near future.  We recently published for the wide audience 2 Megatrends Dominate the Gartner Hype Cycle for Artificial Intelligence, 2020.  Industrialization of AI was covered in a

In recent years, the traditional agency of record relationship where a select agency handles the complete scope of assigned marketing and advertising functions has given way to more of a project-based approach across multiple agencies. This includes not only the growing number of in-house agencies (Gartner’s 2020 Marketing Operations and

Digital risk continues to grow in importance for corporate boards as they recognize the critical nature of digital business transformation today. In fact, in Gartner’s 2020 Board of Directors survey, 67 per cent of respondents stated they view digital as the top business challenge for 2020 and 2021. Not only that,

The onset of the pandemic health crisis is now an ongoing factor in social, economic and our personal lives.  Expectations for the crisis having a short-term impact were prevalent in the spring. As executive expectations give way to a grimmer reality, Gartner’s Q2 2020 IT spending forecast anticipates declines in U.S.

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For retailers COVID-19 has ramped up the pressure on their digital transformations as store closures increase the importance of ecommerce revenue relative to offline sales. While some retailers are rushing to get online for the first time, even those with a strong digital presence and logistic infrastructure now need to


Bias is one of the stereotypical dangers of AI. Those who refer to bias are often biased against… AI bias. We have seen enterprises spending unnecessary resources to eradicate AI bias because they presume without due diligence that bias is always bad. Meanwhile, bias is a natural effect of learning.