Supply chain executives may not know it, but their post-COVID professional future is the subject of some serious board-level discussions. With the arrival of vaccines, leaders are making decisions that affect the future of their enterprises, and where and how people work. Further supply chain reading Sustainable Supply Chains Shift

Sitecore has started spending some of that huge $1.2 billion it raised last month, announcing overnight two acquisitions focused on data management and customer experience. When it first revealed its privately raised money mountain in January (although not the sources for the loot) the company said the cash would be


Many companies have embraced the concept of customer experience (CX), but relatively few organizations have achieved mature, self-sustaining CX programs that enable enterprise-wide customer-centric culture and significantly improve customer satisfaction, loyalty, and advocacy. As with any business discipline, there is plenty of devil in the details to get CX right,

Australian government sector IT spending is forecast to exceed $13 billion in 2021, an increase of 6.2 per cent from 2020, according to Gartner. The majority of the spend will go to IT services and software, around $5.5 billion and $3.4 billion respectively. Gartner’s figures include all levels of government –

Marketing leaders learned in 2020 to embrace agility and be ready for anything. As business uncertainty continues, it’s no wonder that chief marketing officers (CMOs) want to fall back on the tried and true, and forge ahead with low-risk marketing strategies. The Gartner CMO Strategic Priorities Survey 2021 shows that

Revenue from low code development technologies will grow 23 per cent this year as organisations turn to it because of a lack of skilled developers and more remote workforces, according to Gartner which has released its first forecast of low code. While developers remain in short supply, the COVID-19 pandemic

By 2025, 40 per cent of boards of directors will have a dedicated cybersecurity committee overseen by a qualified board member, up from less than 10 per cent today, according to Gartner.  The rapid expansion of digital technologies last year – and subsequent cyber risk – amid social distancing restrictions

Gartner is urging CMOs to get real with their plans for 2021, warning the budget cuts of 2020 will not be as temporary as they had hoped because directors already have marketing earmarked for further cuts. The analysts polled 381 large organisation CMOs on their experiences last year and their

Consumers are a key audience for every business, across sectors and revenue models. Why? They are your buyers, suppliers and employees. Therefore, every decision your company makes starts and ends with consumer insight.  Every IT investment ultimately requires human approval and adoption. Supply chain decisions are about delivering to human


As the COVID-19 pandemic continues to shift the landscape for how global CIOs manage, collaborate and respond to their stakeholders, so too does the demand for strong leadership and core emotional dexterity competencies. As such new research from Gartner indicates that 70 percent of hiring processes for new CIOs rank