fsi

Investors in global financial businesses do not believe industry leaders can provide the kinds of returns being delivered by the tech sector, with very significant skepticism about current digital transformation programs. That’s our key reading of a report from global management consulting outfit Oliver Wyman, which also argues there is

Australian banks know they need to accelerate their digital transformation but are struggling to put the change into practice, partly because they over outsourced IT in the past. Now, challenges around architecture, software development and organisational structure are putting the incumbent banks at risk of being left behind as new

digital, financial services, digital marketing, digital innovation

Customer experience is increasingly recognised as the key brand differentiator of the future as price and product variances tighten. And for those in the financial services industry (FSI), digital is expected to be the CX battleground as traditional channels give way to digital. However, contrary to conventional wisdom, competing on