financial services

The financial services industry, under pressure from fintechs, has turned its attention to the customer. According to research from Adobe, the industry is “catching up” on customer experience by focusing on data-driven marketing, personalisation and AI. Senior executives are looking to “master” these strategies and then leverage the vast amounts

banking, laptop,

Large portions of online content hosted by Australia’s biggest financial organisations are not accessible to people with a disability. According to a recent crawl of the websites of 50 of Australia’s largest financial organisations, on average 41 per cent of their website content is not accessible to people with a

Broken piggy bank, bank, disruption

There are few other industries outside of banking with a more drastic need to transform to ensure their long-term survival. That’s the view of the analysts at IDC, which at the same time acknowledge the industry is faced with a sizeable IT challenge, ironically caused by being early adopters of

Compliance, regulation

Spending on regtech will grow by an average of 48 per cent per annum over the next five years, rising from $10.6 billion in 2017 to $76.3 billion in 2022 – as banks seek to avoid costly regulatory fines. The figures are contained in a new study from Juniper Research.

Wall Street, bank, finance, New York

Salesforce has announced its financial services cloud for retail banking, which aims to give bank employees a single view of the customer. The company is building industry-specific software solutions and first introduced its first Financial Services Cloud application two years ago targeting wealth managers. The retail banking offering, available this

First, they came for the millennials. And then for the gazillionaires. A few years ago a study suggested millennials would rather trust their financial services to Apple and Google, and the bankers scoffed. (It also suggested they would rather visit a dentist than a banker.) Capgemini’s latest annual Wealth Report

ATM, banking

New research from Unisys Corporation reveals Australian consumers are the most likely in Asia Pacific to be frustrated when their bank account is frozen due to suspected fraud. The Unisys APAC Banking Insights Survey provides insights into the attitudes of bank customers in Australia, Hong Kong, Malaysia, New Zealand, the Philippines, Singapore and

People are open to receiving financial advice from robots, our studies show, but there might be a way to go to in convincing people to trust them over a human. We surveyed 138 people about their attitudes to, and preferences for, superannuation advice from a human or a computer. Unsurprisingly,

Qantas credit card

Qantas is venturing further into financial services announcing plans to offer its own platinum credit card, allowing cardholders to earn a high rate of frequent flyer points and exclusive travel benefits. The card, provided by Mastercard and issued by Citi, will be launched by the end of this financial year

wealth management

Recently, a very – very – wealthy entrepreneur walked away from opening a full wealth management account with a foreign bank operating in Asia Pacific once he found out it would take two weeks to get a secure online ID in order to check the status of investments at any time of