financial services

Across APAC consumers increasingly prefer digital channels for financial services. The trend, combined with regulatory changes that lower barriers to entry, is helping digital-only banks overcome incumbents’ traditional trust and scale advantages, according to new research from Forrester. But in Australia, the research shows the pace of switching to digital-only

As Australia’s buy now pay later (BNPL) bill races towards $1 billion, driven by the popularity of services like AfterPay and ZipPay, research commissioned by Which-50 paints a picture of growing impulsivity — especially by younger consumers — and raises some questions about the sustainability of the model. According to

The US$1 trillion that traditional retail and commercial banks have invested globally over the past three years to transform their IT operations has not yet delivered the anticipated revenue growth, according to a new report from Accenture. The report — “Caterpillars, Butterflies, and Unicorns: Does Digital Leadership in Banking Really

Cloud-based bank Judo Capital will adopt Temenos’ core banking platform T24, signing on for its core banking, channels, analytics and financial crime mitigation functionality. T24 Core Banking will be the key information platform for Judo’s push into the SME market, which the company considers to be under-served by the incumbent banks.

Customer experience is increasingly recognised as the key brand differentiator of the future as price and product variances tighten. And for those in the financial services industry (FSI), digital is expected to be the CX battleground as traditional channels give way to digital. However, contrary to conventional wisdom, competing on

In a bid to catch up to customer experience leaders, the Financial Service Industry (FSI) is increasing its digital marketing spend more so than other sectors, according to research from Adobe. However, the sector’s unique problems around regulation and legacy technology means greater organisational change will also be necessary. 70

An effective marketing function is vitally important to financial services businesses. Yet often businesses and marketing teams in this sector find it difficult to track requests for work and monitor creative workflows. Teams struggle with a lack of proper visibility and oversight, creating internal bottlenecks as they wrestle with prioritising

The financial services industry, under pressure from fintechs, has turned its attention to the customer. According to research from Adobe, the industry is “catching up” on customer experience by focusing on data-driven marketing, personalisation and AI. Senior executives are looking to “master” these strategies and then leverage the vast amounts

Large portions of online content hosted by Australia’s biggest financial organisations are not accessible to people with a disability. According to a recent crawl of the websites of 50 of Australia’s largest financial organisations, on average 41 per cent of their website content is not accessible to people with a

There are few other industries outside of banking with a more drastic need to transform to ensure their long-term survival. That’s the view of the analysts at IDC, which at the same time acknowledge the industry is faced with a sizeable IT challenge, ironically caused by being early adopters of