financial services

Financial services companies in North America could unlock up to US$140 billion in productivity gains and cost savings by 2025 if they employ new technologies that help improve the efficiency and effectiveness of their workforces, according to a recent study by Accenture. The study — Workforce 2025: The Financial Services

In a year which included a Royal Commission and the beginning of Open Banking, the biggest disruptive threat to Australia’s banks remained cybercrime, according to Monica Hovsepian, global industry strategist, financial services at OpenText, an enterprise information management software company. “Cybercrime is currently rife in the industry,” Hovsepian told Which-50,

The financial services industry should keep a close eye on esports to understand the impact of blockchain technology, according to a Gartner analyst.  David Furlonger, Distinguished VP Analyst at Gartner, writes in his book The Real Business of Blockchain that gaming has long served as a testing ground for digital

Across APAC consumers increasingly prefer digital channels for financial services. The trend, combined with regulatory changes that lower barriers to entry, is helping digital-only banks overcome incumbents’ traditional trust and scale advantages, according to new research from Forrester. But in Australia, the research shows the pace of switching to digital-only

As Australia’s buy now pay later (BNPL) bill races towards $1 billion, driven by the popularity of services like AfterPay and ZipPay, research commissioned by Which-50 paints a picture of growing impulsivity — especially by younger consumers — and raises some questions about the sustainability of the model. According to

The US$1 trillion that traditional retail and commercial banks have invested globally over the past three years to transform their IT operations has not yet delivered the anticipated revenue growth, according to a new report from Accenture. The report — “Caterpillars, Butterflies, and Unicorns: Does Digital Leadership in Banking Really

Cloud-based bank Judo Capital will adopt Temenos’ core banking platform T24, signing on for its core banking, channels, analytics and financial crime mitigation functionality. T24 Core Banking will be the key information platform for Judo’s push into the SME market, which the company considers to be under-served by the incumbent banks.

Customer experience is increasingly recognised as the key brand differentiator of the future as price and product variances tighten. And for those in the financial services industry (FSI), digital is expected to be the CX battleground as traditional channels give way to digital. However, contrary to conventional wisdom, competing on

In a bid to catch up to customer experience leaders, the Financial Service Industry (FSI) is increasing its digital marketing spend more so than other sectors, according to research from Adobe. However, the sector’s unique problems around regulation and legacy technology means greater organisational change will also be necessary. 70

An effective marketing function is vitally important to financial services businesses. Yet often businesses and marketing teams in this sector find it difficult to track requests for work and monitor creative workflows. Teams struggle with a lack of proper visibility and oversight, creating internal bottlenecks as they wrestle with prioritising