Cloud-based bank Judo Capital will adopt Temenos’ core banking platform T24, signing on for its core banking, channels, analytics and financial crime mitigation functionality. T24 Core Banking will be the key information platform for Judo’s push into the SME market, which the company considers to be under-served by the incumbent banks.
Customer experience is increasingly recognised as the key brand differentiator of the future as price and product variances tighten. And for those in the financial services industry (FSI), digital is expected to be the CX battleground as traditional channels give way to digital. However, contrary to conventional wisdom, competing on
In a bid to catch up to customer experience leaders, the Financial Service Industry (FSI) is increasing its digital marketing spend more so than other sectors, according to research from Adobe. However, the sector’s unique problems around regulation and legacy technology means greater organisational change will also be necessary. 70
An effective marketing function is vitally important to financial services businesses. Yet often businesses and marketing teams in this sector find it difficult to track requests for work and monitor creative workflows. Teams struggle with a lack of proper visibility and oversight, creating internal bottlenecks as they wrestle with prioritising
The financial services industry, under pressure from fintechs, has turned its attention to the customer. According to research from Adobe, the industry is “catching up” on customer experience by focusing on data-driven marketing, personalisation and AI. Senior executives are looking to “master” these strategies and then leverage the vast amounts
Large portions of online content hosted by Australia’s biggest financial organisations are not accessible to people with a disability. According to a recent crawl of the websites of 50 of Australia’s largest financial organisations, on average 41 per cent of their website content is not accessible to people with a
There are few other industries outside of banking with a more drastic need to transform to ensure their long-term survival. That’s the view of the analysts at IDC, which at the same time acknowledge the industry is faced with a sizeable IT challenge, ironically caused by being early adopters of
Spending on regtech will grow by an average of 48 per cent per annum over the next five years, rising from $10.6 billion in 2017 to $76.3 billion in 2022 – as banks seek to avoid costly regulatory fines. The figures are contained in a new study from Juniper Research.
Salesforce has announced its financial services cloud for retail banking, which aims to give bank employees a single view of the customer. The company is building industry-specific software solutions and first introduced its first Financial Services Cloud application two years ago targeting wealth managers. The retail banking offering, available this
First, they came for the millennials. And then for the gazillionaires. A few years ago a study suggested millennials would rather trust their financial services to Apple and Google, and the bankers scoffed. (It also suggested they would rather visit a dentist than a banker.) Capgemini’s latest annual Wealth Report