Australian energy providers have work to do to improve their digital channels. One-third of energy consumers say their provider’s digital channels such as websites and mobile apps could not meet their online requests and they had to contact a live agent, according to new research from Accenture. Take our Which-50

Customer service

The poor customer experience that surrounds buying energy discourages consumers from switching providers or pushing for a better price. In this guest post Ross Sharman, MD of Knowledge Global, examines how digitising key information can improve interactions between energy suppliers, comparison sites and consumers. When a householder wants to shop