New data from Juniper Research has found that the development of smart grids linked to smart cities could result in citizens saving $14 billion per annum in energy bills by 2022. This is up from the $3.4 billion saving estimated for 2017, resulting from smart meter rollouts, energy-saving policies and

Electrical engineer, laptop, electric, power, industrial

Capgemini‘s annual study, the World Energy Markets Observatory (WEMO), reveals that Australia is building an ambitious – but difficult –  net zero emissions future and has sought over successive governments to make a major contribution to the climate change to reach around 434 million tonnes by 2030. Anastasia Klingberg, Practice Lead for

Shell, BP and ING are betting big on blockchain. They are part of a new group seeking to develop a blockchain based digital platform for post-transaction management of physical energy commodities trading. The platform is expected to be operational by the end of 2018, pending relevant regulatory approvals, according to

Australian energy providers have work to do to improve their digital channels. One-third of energy consumers say their provider’s digital channels such as websites and mobile apps could not meet their online requests and they had to contact a live agent, according to new research from Accenture. Take our Which-50

Customer service

The poor customer experience that surrounds buying energy discourages consumers from switching providers or pushing for a better price. In this guest post Ross Sharman, MD of Knowledge Global, examines how digitising key information can improve interactions between energy suppliers, comparison sites and consumers. When a householder wants to shop