efma

Capgemini and Efma recently released their World Insurance Report 2021, highlighting the implementation of emerging technologies including AI and VR to better engage customers.  The report collated insights from 25 markets, and found that more than 60 per cent of executives surveyed have noticed an impact on acquisition efforts as

Broken piggy bank, bank, disruption

Retail banks are feeling the pressure, according to Capgemini’s latest World Retail Banking Report. Customers are demanding smooth, personalised service – which banks struggle to deliver – while tech companies become an increasingly popular alternative, according to the report. Customer expectations was the clear disruptor of retail banking in 2018,

Senior banking executives around the world having a lend of themselves when they say core banking systems are holding back the shift to digital. Instead, there seems to be a cultural problem that puts the emphasis on sales ahead of customer needs and experiences. In simple terms, bankers don’t get